04/21/2017
Anonymous
There was an issue with the wiring where the panels were generating max capacity. It took a couple visits, but they were responsive.<br /><br />When I was having issues, I couldn't find a customer service number for SolarReady and the intermediary, Brio, didn't have one either. My recommendation for SolarReady is to set up a call center for general questions and appointment setting if there are issues. Also, I never knew the time of day SolarReady was showing up. They just appeared so it was tough for me to schedule my day. However, everyone I interacted with at SolarReady was very professional and friendly.<br /><br />For the price (>$20k), I feel like it should have included a Tesla PowerWall (or equivalent) so my home could use stored solar energy instead of sending back to the grid.<br /><br />Lastly, the analysis of average power usage per month (Brio) didn't include a full year and excluded the summer months so I think the recommended set up was short.