12/14/2016
Anonymous
Rich, the owner, is a PE and I think is very knowledgable on the basic construction engineering and installation of the panels and mechanics. They use very good subcontractors (fortunately). However, the project management is essentially non-existent (not a single appearance during installation) and they failed to fulfill the details of some of the installation (some electrical rework for which I paid extra). They also do not understand the operation of the inverter and charge controller equipment they install, basically configuring off the standard documentation directions. As a result, for two months the system underproduced by 60% in spite of my pleas to look at it. In the end, they had misconfigured the charge controller. The only reason I am not in court with them is that the physical installation for the basic panels and core PV electrics was professionally done. But if you're looking for a real expert in this area, keep looking. You cannot rely on this company.