05/05/2016
Anonymous
Our salesman, Jay, was very knowledgeable and helpful. The process between us signing and when they were installed took longer than originally expected and I would have liked more communication during the wait time. The installation went great and the installers were very nice and thorough. We had an issue with our system not communicating with the app. There was multiple attempts to send someone out to look at the system and they would either cancel or not show up. That was frustrating and disappointing but now the system for the most part stays connected. We are still generating solar when it is not connected, we just may not have up to date info on the app. After midnight it always catches up.