12/15/2015
Anonymous
I had advanced solar instal a system. It cost $440000. We waited 2 months and when we inquired about what the time line would be, we found out our sales person who sold us the system quit. Then after we got upset because nothing was happening they gave us a vague date to when the air conditioner would be installed. This was the only part that went well. After that we heard nothing. We found out that they failed to pull the correct permits. So we waited some more. We called to complain and they sent over a truck that day to fill the attic with insulation. They were 3 hours late. Then it was radio silence yet again. We called to inquire and all of a sudden they wanted to come the next day to put on panels. They told us there would be an inspection. That is the last we heard. No manual, no info on what's coming next. Nothing it has been over 4 month. Not only did the fail to communicate with us, my system is on my roof and I have no access to the generated Power because the paper work by the solar company was not filled out and sent to Duke Energy. They are the most incompetent company I have ever had the misfortune of dealing with. Now we are trying to deal with Duke ourselves, but we don't have the notice of inspection. Buyer beware.