Review for Artisan Electric
Since 2007, Artisan Electric has helped shape the Puget Sound’s energy future. We do this by educating communities, simplifying processes and creating solar energy solutions that are both practical and elegant.
With over 4 megawatts of solar power installed, Artisan is one of the largest and most respected solar contractors in the Puget Sound region. We are proud to set industry standards for quality, design and customer service.
Artisan brings an integrated approach and signature craftsmanship to every project. We show homeowners and businesses that clean energy is a smart investment and a great fit for their energy needs and aspirations.
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Pre-planning and communication were lacking
We're very happy to have our professionally installed solar system, its up and running and providing energy to write this review. Hooray!
We did have some issues with our install however, having to do with some mistakes that Artisan employees made with preplanning & communication. The initial consult and design, as well as the pre-install walk through, didn't catch the fact that our electric mast and meter needed to be relocated for our install. This added cost to our system last minute, though Artisan did agree to cover most of the cost, after I argued that this was not our responsibility. The placement of the inverter suddenly changed from the east to north side of our house without any notice to us, and the design of the system (initially one panel was to be located on our porch roof to avoid shading from a small tree) was not implemented, so now we must see about pruning a tree to avoid shading our panels. Also, the interior mounting of the eguage box was sloppy, and it's now installed in a rather uneven looking way with considerable damage to our drywall that they have said they will repair, but has not been addressed yet. I think it's possible that with the number of installations this company has gotten through the Solarize Seattle program, the quality of communication and experience level of some of the new Artisan employees is creating some problems.
There are definitely some lessons to be learned here by Artisan, however.
Usually, the salesperson at Artisan is also the project manager on our projects, but this was not the case for this project, which led to miscommunication when things were not as they seemed. The project manager did not notice that the mast was removed during his prejob walk, whereas the salesperson would have most definitely caught that the change had happened, because he knew what the electrical service looked like prior to the change. The second area for improvement is to engage the customer on every decision, whether it seems like they care or are make themselves readily available is irrelevant. The project manager for this project is still fairly new to the position, and is still learning how much to communicate and what to look out for. It's clear he needed more support to take on a project this complicated, and will get that support moving forward. Lesson learned on our end.
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