03/04/2014
Anonymous
Things started out ok and everyone was very nice and professional. However once the system was fully installed and turned on the problem started. At first only one inverter would work at a time. When I called to report the issue it took over a week for them to come back out and correct the grounding of the system which was causing this problem. About a month later they system was inspected by NYSERDA ( New York State). At the conclusion the inspector shut the system down and told us that they system was wired incorrectly and based on this it was unsafe and a potential fire hazard. There were several other issues a few which were wrong size fuses were used as well as non ul rated equipment was used and the wrong system cut off. After reaching out to them they scheduled an appointment to come and correct the issues. It took almost a month along with two no shows (were I waited home all day) for the contractor to come out and spend a day and a half to rewrire the system and replace all non compliant equipment. About one week later I received a call from SunRun who stated they needed to send Onforce out to check the system as it was not working to spec. After about a week of not being able to get a hold of anyone I escalated to the VP of service at sunrun. After about another week they finally sent out a third contractor to inspect the system. After about a 3 hour inspection and review of the system he concluded that the panels were still not wired correctly and the corrections were wrong and would need to be corrected yet again. He came out about a week later and spent over 8 hours making the corrections of the corrections and rewiring the system for the fourth time. This are the basics of my disaster don't have enough space to upload all the documentation and issues.