Review for Pure Energy Inc.

Office location: 231 E Rhapsody Dr, San Antonio TX, 78216

04/02/2026
Marcus Richmond, TX

Install still not complete and had to hire an electrician

Installed started on March 6th. Installers were for 2 days. Then at end of second day they said the would come back next week. Never have come back still for install to be finished. Plus on top everything else I have triple switches for the kitchen to control dishwasher, garbage disposal and a kitchen light that stopped working. I called installer to let him know and he said were they working before we started and why are telling me 2 days later? You haven't used your dishwasher in 2 days. He was the definition of patronizing. Never the less. I called an electrician to come out and he looked at the breaker box and determined a wire was not tightened down, he said it looks like they tried to put it back but did not complete the circuit. He reinserted wire for $150. Install still not complete and it's almost one month. The salesman that comes to the house; Mckay Erickson is his name is friendly but no help after he signs you up. No communication only text after he leaves your house. This whole process was easy at first but is now a disaster. Still the system of a battery install is not complete. And I've called McKay he won't answer and Solrite is no help because they can't do anything until install is complete. Pure Energy has terrible business practices and a lack of customer service help. Plus the texting me is not helping.