Review for Intermountain Wind and Solar

Office location: 1041 N 950 W, Centerville UT, 84014

04/01/2026
Joe P Eagle Mountain, UT

Poor Communication.

I have been less than satisfied with the service provided by Intermountain Wind and Solar. The lack of communication throughout the permitting, installation, and inspection process was very frustrating. Had I not been diligent about calling regularly, I believe this project could have been delayed by another three months. It was not that I expected weekly calls, but when milestones should have been met, there were no calls or emails to explain what was happening. For example, it took 20 days from the time my engineering design was completed by IMWS for it to be submitted to the city/county. On September 3, I was told the project package was ready for permitting and that the municipality typically takes about a week to approve and issue permits. However, IMWS did not submit for permits until September 20, a delay of 17 calendar days, or about 2.5 business weeks. Delays continued at nearly every stage of the project. The system was installed on November 19. It then took another two weeks before the Tesla battery was provisioned. Four weeks later, the critter guards were finally trimmed to satisfy the city inspection requirements. After that, there was no contact until April. I just received my ownership documents on April 1, 2026, five months after the project started and about 3.5 months after installation. There were also many instances where I called and emailed without receiving a response. I was never clearly told which email addresses to use to contact support or my project manager. The customer service was extremely poor. When I expressed my frustration about the lack of communication, they implied it was my fault for not emailing the correct addresses, even though the employee I had been contacting had left the company two months earlier. There was no way for me to know that. Project timeline: August 23 – Project signed and initiated September 3 – IMWS engineering package completed and ready for permit submission September 20 – Submitted for permits after a 17-day delay October 6 – Permits approved October 20 – Rocky Mountain Power net meter approved October 22 – Installation scheduled November 19 – Installation completed; inspection still needed and critter guards needed trimming November 29 – 10-day delay; installers failed to install a required placard. IMWS mailed one to me, and I had to install it myself and send photos December 2 – 13-day delay after installation; project sent to power company for inspection December 8 – I called because I had not received a response about the placard, and they had no record of my email December 11 – I emailed because the critter guards still had not been trimmed December 15 – Project marked complete and all punch-list items finished Overall, the biggest issue was not just the delays, but the lack of proactive communication and the poor customer service throughout the process.