Review for Simply Solar

Office location: 4021 Clipper Ct, Fremont CA, 94538

03/27/2026
Kim Nguyen Pleasant Hill, CA

Bad faith and will bait-and-switch

DO NOT DO BUSINESS WITH THEM. This company operates in bad faith and will bait-and-switch you. I WILL BE REPORTING THEM TO BETTER BUSINESS BUREAU TODAY. We originally chose them a few years ago because they offered free solar panel removal and reinstallation when we eventually needed a roof replacement. The initial install went fine, but trying to get them to honor their contract now has been a nightmare. Bait and Switch: They are suddenly demanding a $3,200 fee for the removal. Even their salesperson admitted this fee was not indicated in our main agreement from 2025, but is now picking apart vague fine print (outside of our contract) to justify it. We have sent the contract over multiple times and asked them to highlight the language where it specifies this charge. THEY HAVE NOT DONE SO. Terrible Customer Service: They are dragging their feet and refusing to coordinate with our roofer, who has been consistently asking for dates to remove the solar. Ignored Emergencies: We explicitly told them we have an active roof leak and asked them to prioritize the removal so we could fix our home. They did not care. Once they finish your initial install, they will abandon you and refuse to give you the time of day. I am reporting them to the Better Business Bureau. If you are looking for solar in the Pleasant Hill area, be very wary and look elsewhere.