Review for Tesla Energy

03/21/2026
Raghuveer Chandler, AZ

Tesla Inverter Failed in less than 18 months

It was very disappointing to experience a total failure of Tesla Inverter within 18 months of its original installation. The system with 2 inverters and 16KW Solar panels was installed during Mid-November of 2024, one of the two inverters suddenly failed with 0% production of energy on March-13th-2026. The frustrating part is the customer service; After trying to reset the system several times, I used my Tesla App to reach out to customer support, however their response time to my query was 5-7 business days. I had to wait till Monday March-16-2026 to speak to one of their team members, after ~ 30 mins of hold/talk time they enabled me to schedule an appointment through my Tesla App. The appointment currently is for April-22nd-2026. They need ~ 5 weeks to have their technician come and take a look at what exactly is the issue ! This is just for assessing/investigating the issue, most probably some hardware component of the inverter needs to be replaced, which may take more time since Tesla needs to order the failed parts. I regret my decision to go with Tesla Solar system, I did not do my research well before deciding on the vendor. This is a lesson learnt the hard way for me. After sales service is an important aspect before we buy any thing which has a high probability of failures.