Office location: 9007 Tuscany Way, Austin TX, 78754
03/13/2026
John Christner-Drake
Georgetown, TX
Severe Service Failure – Avoid Momentum Solar I strongly advise anyone considering Momentum Solar to look elsewhere. I am currently experiencing a major system failure where 16 solar panels are not reporting or producing power, and getting support from this company has been nearly impossible. Momentum Solar provides no meaningful way to contact a live service representative. Customers are forced into an endless loop of automated chats and scripted responses. After repeated attempts to get help, I was told their process requires 10–14 days just for a technician to call, not even to come out and diagnose the problem. For a system that is actively failing and not producing power, this type of delay is completely unacceptable and demonstrates a serious lack of customer support and accountability. I have attempted to escalate this issue, including reaching out directly to company leadership, including Arthur Souritzidis, and received no response whatsoever. Ignoring customers when their system is malfunctioning is not how a reputable company should operate. Momentum Solar markets long-term warranties and reliability, but based on my experience, those promises appear meaningless when the company cannot even respond to a service issue in a reasonable timeframe. This has been one of the worst customer service experiences I have ever encountered, and I would strongly recommend that anyone considering solar installation research other companies before trusting Momentum Solar with their investment. John Christner-Drake I would use any solar company, other than momentum
System size (kW): 49
System price: $29,000
Year installed: 2019
Price include the Federal Tax Credit or incentives: Yes