Review for Freedom Forever

Office location: 43445 Business Park Drive STE 110, Temecula CA, 92590

02/27/2026
Daria Bly South Lake Tahoe, CA

Paid in Full. System Not Working. Zero Accountability.

We signed with Freedom Forever at the end of December 2025 and paid upfront through a loan for full solar installation, with the expectation the system would be installed and operational by year end. The Sacramento install team completed the physical install on December 31st. However, when the county inspector arrived for approval, the installation FAILED due to exposed hanging wires under the panels. What makes this worse is that the Sacramento installation team was required to be present during the inspection -- and they did not show up. The inspector arrived alone, the system failed inspection due to improper installation, and no installer was there to address or even acknowledge the issue. This was a mandatory step in the process, and they missed it entirely. Because of that failure, the system cannot be approved or turned on. Since then: - We have been paying our solar loan for nearly 2 months for a system that is NOT connected and NOT producing power. - The Sacramento team failed to show up for a scheduled correction appointment within their 6-hour window. - There is no direct way to contact the Sacramento installation or scheduling team. - Customer service repeatedly refuses to connect us to supervisors or provide last names (Jaycel said they are not allowed to do so or have a reference number of the recorded phone call) - A supervisor Jocelyn Paz promised multiple times to resolve this and it took 7 attempts and many follow ups for weeks to get reply over the email that service will come (which didn't) -No accountability. No urgency. No ownership. We are paying for a system that does not work because of their installation errors and scheduling failures. Customer service is unresponsive and dismissive. Management hides behind call centers. There is no escalation path. If you are in California -- especially Sacramento -- think carefully before signing. This has been one of the worst customer service experiences we've ever had.