Review for Sunrun Inc.

Office location: 26 Worlds Fair Dr.Ste J, Somerset NJ, 08873

02/25/2026
A Kazan Blackwood, NJ

Horrible Experience

Dear Sunrun Team, I am writing to report a serious issue regarding the solar panel system installed at my property. When we first met with your sales associate, we were told that Sunrun would install a system designed to cover approximately 96% of our electricity usage. This was based on a proposal of 18 panels with an estimated annual production of 9,300 kWh. However, the utility company later informed us that the maximum allowable annual production should not exceed 8,100 kWh. As a result, Sunrun reduced the system to 14 panels, stating that the revised system would produce approximately 7,500 kWh per year. After the township inspection, the final rebate documentation clarified that each installed panel produces only 410 kWh annually. This results in a total system production of approximately 5,700 kWh per year—covering only about 70% of our electricity usage, not the 96% originally promised. This discrepancy is significant and does not align with the expectations set during the sales process. I am requesting a prompt review of this matter and a resolution that reflects the original commitment made to us. We addressed this matter with our sales representative, who informed us that she would contact her manager and get back to us. unfortunately, since that conversation, we have not received any updates, and the issue remains unresolved. We kindly request a prompt response and a clear explanation of the situation, as well as next steps to resolve this matter.