Review for Bullet Solar

Office location: 1201 Fannin St Stee 262, Houston TX, 77002

02/17/2026
Tesh P Houston, TX

Gage Mueller's expertise and focus on custom satisfaction made me a repeat customer with Bullet Energy Solutions as he is one of the most knowledgeable and trust people in the industry. Unfortunately, dealing with Shahin Haynes made each experience less than stellar but my most recent experience with the purchase and installation of additional residential solar panels was extremely disappointing. A deposit was collected and installation was scheduled without a finalized site plan or documented design approval ever being provided to me. When installation issues surfaced, which were outside of my control, I requested to pause the project until an internal Bullet Energy plan could be reviewed and agreed upon . Shahin bluntly stated that I would forfeit my deposit if we delayed. Being financially committed to a project without an approved site plan is unacceptable. Rather than acknowledging the breakdown in process, Shahin Haynes’ response was dismissive and defensive. Requests for reasonable compromise were rejected outright, and the tone of communication was unprofessional. At one point, I was told the company was not making money on a “$5K job,” which is not something a customer should ever hear. In addition, Shahin suggested a solution to offset the potential loss of my deposit would be to claw-back Gage Mueller's commission. Again, as a customer, this is not something any "VP of Operations" should communicate to a customer. It would serve Bullet Energy well to have Shahin avoid all communication with potential customers. The installation was ultimately completed and paid in full, but the customer experience was poor from a process and communication standpoint. I escalated these concerns via email to Mr. Vogel, the COO, on December 14, 2025, and followed up again on January 7, 2026. Considering I waited two months for a response, writing a review of my experience is justified. Clear design approval, documented sign-off, and professional communication are baseline expectations. Based on this experience, I would not recommend Bullet Energy Solutions.