Review for Sunrun Inc.

Office location: 225 Bush St. #1400, San Francisco CA, 94104

02/17/2026
Ashley Montclair, CA

Stay Away

I deeply regret choosing Sunrun. After Sunrun installed solar panels on my home, we began experiencing a roof leak that did not exist prior to their work. Despite multiple repair attempts by Sunrun and their contractors, the leak has never been fully resolved. Each time it rains, the leak returns — causing ongoing interior damage and stress. What’s most frustrating is the lack of urgency and accountability. Communication has been inconsistent, follow-ups are slow or nonexistent, and repairs are treated as “temporary fixes” rather than real solutions. During active rain, water continues to enter my home, and we have now discovered mold forming on our ceiling as a direct result of the unresolved leak. I have had to escalate this matter through formal complaints and mediation just to get attention. No homeowner should have to chase a large company this hard to fix damage caused by their installation. Sunrun markets peace of mind and professionalism — but my experience has been the opposite. If you value your roof, your home, and responsive customer service, I strongly recommend doing extensive research before signing a contract with this company.