Review for Freedom Forever

Office location: 43445 Business Park Drive STE 110, Temecula CA, 92590

02/06/2026
Yong Cai Temple City, CA

Communication failures and System Management Deficiencies

I won't sign with this company if I review at frist. After signing the contract with Freedom Solar, the installation of the solar system and the subsequent service process have resulted in an extremely exhausting and frustrating customer experience for us, both physically and mentally. Since the installation began in June 2025, the project has encountered multiple issues. More concerning, however, is the lack of effective internal documentation and tracking within your company, which has forced the customer to wait repeatedly, communicate repeatedly, and repeatedly explain the situation from the beginning. Below is a summary of several key issues: 1. Construction damage not recorded After installation, the exterior wall of the house was damaged. The workers promised to repair it within two or three days, but no progress was made for two weeks. I eventually contacted my own, only to discover that there was no record of this issue in your system at all, and the repair was arranged only then. 2. Incorrect permit and equipment information After a long period with no progress, I proactively contacted Edison and was informed that my home’s permit was not even in the system, and that the correct equipment to be installed should have been a Gateway, not the Backup Switch that was originally communicated to me. Had the customer not followed up, it is unclear how long this error would have continued to delay the project. 3. Repeated roof leakage with no record After the system was energized, roof leakage occurred. On January 8, an inspection confirmed that the issue was your company’s responsibility, and a repair was promised. However, there was no update or follow-up for the next 10 days. When I called again, I was told that there was still no related record in the system, and the only option was to reschedule technicians to “inspect again.” It has been almost one month, and the rainy days are coming again.