Review for Freedom Power

01/06/2026
James Clearwater, FL

Updated Review – 8 Months Later

I’m updating my previous review now that the system has been installed and we’ve moved into the post-installation phase—and unfortunately, my experience has changed significantly. To be clear upfront: the sales experience was excellent. Kris Richards handled the sales process professionally, transparently, and without pressure. He was knowledgeable, responsive, and worked with us to design a system that met our needs. Based on the sales experience alone, I felt confident moving forward. However, everything after installation has been extremely frustrating. The solar and battery system (solar + two Tesla Powerwall 3 batteries) was installed in October 2025, and we passed city inspection within about two weeks. Since then, the project has been effectively stalled due to Freedom Solar Power’s repeated failures in submitting a correct Interconnection Application to Duke Energy. Freedom Solar has been attempting to submit the interconnection application since September 16, 2025, and it has now been rejected more than six times due to basic, avoidable errors. These are not edge cases or utility-specific nuances—they are fundamental documentation and data-entry mistakes. Examples of rejection reasons from Duke Energy include: Battery model and quantity listed incorrectly (Powerwall 3 not named correctly or quantity missing) Battery model number formatting errors One-line diagrams listing incorrect or unapproved equipment Tesla equipment shown on drawings but not listed on the Interconnection Application Mismatched customer names between the billing system, application, agreement, and one-line diagrams Incorrect total battery capacity listed Missing or incorrect application fee (Tier 2 fee not submitted) What makes this even more frustrating is that I receive the rejection notices directly, and Freedom Solar does not take action unless I call them to point out the issue. There is no proactive follow-up, ownership, or apparent quality control before resubmission. As a result: I am not allowed to turn the system on I am paying for an expensive solar + battery system that I cannot use I am still paying full electric bills Weeks (now months) have passed with no resolution due entirely to administrative errors At this stage, the installation itself is complete, but the project is effectively unfinished because Freedom Solar cannot successfully complete the interconnection process—a critical, standard part of any solar installation. This experience has been extremely disappointing and has completely undermined the confidence created during the sales process. Freedom Solar needs to significantly improve its post-installation project management, documentation accuracy, and accountability, especially for interconnection submissions. Customers should not be responsible for policing basic paperwork errors on a project of this cost and complexity. I hope Freedom Solar resolves this soon, but until then, I cannot recommend them based on execution after installation.