Review for Sunrun Inc.

Office location: 26 Worlds Fair Dr.Ste J, Somerset NJ, 08873

01/03/2026
Laura M South Amboy, NJ

Terrible Experience

I would not give not even one start if I could submit without rating. I bought a house with solar panels from Sunrun and since Aug. it has been a nightmare dealing with this company. Sunrun claims that there was a glitch and my acct. was tied to another property on the west side of the country. They decided because of a similar name that I had to pay for service for this home plus my property in the east coast. I had spoken to at least 10 different rep at 10 different levels and have not resolve my issue yet! Every day I receive phone calls from collections asking for payment for the house at the West coast but U I have explained that is not my house and that I do not have nothing to do with this house nor know anyone at that location. I would ask for ANYONE to think twice before dealing with SUNRUN. Very bad service and their staff don't know what the hell are they doing. They rather lie saying everything is fixed but 2 days later I still receive a payment request for a property that is not mine. I have 4+ months dealing with this for almost everyday on phone and for 2hours each time and NO ONE can fix their "mistake". Next step is to get an attorney involve because SUNRUN is not able to cooperate on fixing their issue. DO NOT GET INVOLVE WITH THIS COMPANY UNLESS YOU WANT TO GO THROUGH A LOT OF ISSUES JUST LIKE ME FOR THEIR SO CALLED 'GLITCH'