Review for Sunrun Inc.

12/30/2025
Jesse Rowland Heights, CA

Disappointed

I can write an essay on Sunrun from the start of the process to what it is line 2 years later. I wish I could go onto their website and explain Sunrun’s definition of the services they provide. I am not sure I want to write that much or my latest discovery and problem. I purchased my system 2 years ago with a battery backup and and another a week ago or 10 days by now by backed up circuits stopped working. I called Sunrun and after explaining my problem he said he could send a technician for $561. I said I thought I had a 25 year guarantee. He said i didn’t since I purchased the equipment and got got to keep the tax benefit. That bothered me to hear that because he was admitting why Sunrun wants you to lease the system. I had no choice but to pay. He eventually said if the problem is equipment failure I would not have to pay for repairs. Now comes the scheduling. I had to wait till January 5 for a technician. I made the request on December 18 and they can’t get there till January 5th. I explained I have no oven/range and no refrigerator or microwave and I have a disabled daughter confined to a wheelchair but it made no difference. I just don’t get what they mean they have technicians available to repair. Waiting 2 weeks isn’t that available in my books. I was thinking if I backed up my whole house it could have been worse. Sunrun doesn’t want to pay their technicians OT or they just lie about their products. Maybe another day I will write about the process and being delivered a broken product.