Review for Sunrun Inc.

12/26/2025
Kelly Edstrom Wilbraham, MA

Don’t do it

I purchased a home that had an existing contract with this company. I set up auto payments as I do with all of my bills. One month, they took 3x the amount of my monthly bill due to a “glitch” in their system. The never returned the funds to me, but instead put a credit on my account (after spending hours on the phone even though they were aware of this issue. They did not fix it until customers called in). Since this occurred months ago, I am harassed via text and automated phone calls (no human on the line when you answer their daily calls) about outstanding payments on my account, even though I have a credit. When I reached out via chat I was told I need to call in to have them apply the credit to my payment No, I don’t. I don’t owe money. This is the company’s responsibility to figure out. I will never recommend this company that I’ve spent way too much unnecessary time dealing with over something that was their fault. I have not received any outreach from management, I didn’t receive interest on my money that they kept, nothing at all. I will not be renewing my contract at the end of this disaster.