12/22/2025
Elaflamme
Simi Valley, CA
We have had ongoing problems with 1 of the 2 inverters that were installed with our system. It's been going on for a couple years now and it has occurred at least 8 times in the past 2 years. It's always the same inverter and same error messages. Most of the time when I call to request that we need service they start with the usual "we will monitor the system and let you know how it goes....". Then I get the email where they congratulate me because our system is "back to normal". Only thing is, nothing has changed on our end. Same 2 errors and same inverter not working again. Getting extremely tired of this ongoing issue. It's time to resolve the issue once and for all what ever it is. Always the same inverter which tells me something about that setup in wrong.
System size (kW): 10.64
Year installed: 2015
Sunrun Inc. reply
12/26/2025
Thank you for reaching out and letting us know about the issues you are having with your inverter, Ela. Our team would be happy to look into this further to see how we can help. Please send us a private message with your service address along with a brief rundown of your concerns to resolutions@sunrun.com. Thanks!