Review for Sunrun Inc.

Office location: 717-17th St, Denver CO, 80202

12/22/2025
joeG Denver, CO

If you have 3-5 Years

Terrible experience. Took multiple years longer to install (blamed most on the county, which may have been 1-2 months of delay) but literally over 3 years to get it running from when I signed with them from home depot. Sent my account to collections for something they will never see - seeking payment to "upgrade my roof." Although I pay the regularly agreed to amount monthly as originally agreed to with the first & second Sunrun employee assigned to my account. Company had me sit and wait multiple times for no show no call, and then I had to call them to ask where their team was. After I asked for credit back on my account they gave me ~$100 credit and a $1,200 charge. There was suppose to be no bill to me, no labor on my side. Instead it cost me over 45 hours of calls, waiting and no shows on their part. Only reason I gave them 2 is because it is running now and App is decent. They added a collection as I have no other way to fight their handling of this other than paying something they should be crediting me I am trying to give fair warning to anyone who might think they are decent.