Review for Pinnacle Solar NW LLC

Office location: 7850 SW 67th Ave, Portland OR, 97223

12/19/2025
SS Hillsboro, OR

Extremely Disappointing Experience – Lost Federal Tax Credit

We initially chose this installer because they appeared professional and knowledgeable, even engaging us in discussions about optimizing our solar panel layout. Based on their assurances, we confirmed the project nearly 2.5 months before the federal tax credit deadline, expecting timely completion. To proceed with them, we canceled an application with another installer who promised a faster timeline and stopped pursuing two others offering aggressive pricing. Unfortunately, that trust was misplaced. From the moment we signed, there were no proactive updates on project progress. Communication was poor—responses only came after repeated follow-ups. After weeks of pestering for an installation timeline, we were finally told—at the last minute—that they were short-staffed and could not complete the project in December. This left us zero time to approach alternative installers, resulting in the loss of the federal tax credit. This feels like a bait-and-switch tactic: they made viable promises to secure our business, then failed to deliver, causing significant financial harm. If you value transparency, timely execution, and accountability, look elsewhere. Our experience was frustrating, costly, and completely avoidable with honest communication.