Review for Sunrun Inc.

Office location: 26 Worlds Fair Dr.Ste J, Somerset NJ, 08873

12/15/2025
Digna Belvidere, NJ

terrible service.

I wish I had paid closer attention to the reviews before choosing Sunrun. Unfortunately, I strongly regret moving forward with their service and would advise others to proceed with extreme caution. Sunrun assured us that at least 95% of our energy usage would be offset by solar, significantly reducing our electric bill. This has not been the case. We continue to receive JCP&L monthly bills averaging $350–$400, in addition to our monthly Sunrun payment. Despite making numerous lifestyle and energy-saving adjustments, our electric costs have not decreased. Based on our monitoring and documentation, it appears that the solar system is not generating the energy promised and, in fact, is drawing power from the utility company instead. The Sunrun app itself reflects minimal to no production during times when generation should be occurring. When we contacted Sunrun multiple times to address these concerns, customer service repeatedly stated that the panels are “healthy” and “working properly,” without providing meaningful explanations or solutions. They have been unwilling to work with us to resolve the issue. To make matters worse, when we discussed shutting down the system due to nonperformance, we were threatened with legal action for breach of contract, despite the system having failed to meet the performance expectations promised at the time of sale. What’s most ironic is that they threaten to sue us for breaching the contract, but they are the ones who already broke the contract by not delivering what they promised. We have all our electric bills from before and after having Sunrun, and there are statements showing bills as high as $774 after installing this garbage system. Besides that, we requested a technician to come check the panels, and the agents from customer service told us we have to pay for that. We decided to go with this company because we have a friend who also has them, and he only pays around $30. But the system Sunrun installed at our house is not the same as my friend's. He has the old system, the newer one, pulls a lottttttt of electricity from JCP&L, and that's why we are not saving at all. We are spending more than we used to spend in the summer. Overall, our experience has been extremely disappointing. The lack of transparency, poor customer service, and failure to deliver on contractual promises have made this a costly and frustrating decision. I strongly encourage anyone considering Sunrun to thoroughly research and carefully review all terms before committing.