Review for Sunrun Inc.

Office location: 700 Broadview Village Square, Broadview IL, 60155

12/15/2025
Cara Chicago, IL

Run, don’t walk!

We unfortunately signed a contract with Sunrun, Inc. in August of 2024, to fix our roof, fascia/bird infestation behind the broken fascia, and then to install solar with them. Our experience with their customer service team has been a nightmare, and is now going on over a year of back and forth with no resolutions. If I could reach every single person I love to warn them about this company, I would. First, we have been bounced around from rep to rep, countless times. In many cases, it took months to get an email or call back from this company. There were multiple times where we were not informed of workers coming out, including for our roof install, which ended up happening on a weekend we were not even home.   Before the roof install, our contact Alice forgot that we were promised a brand new roof (in our contract), and tried to talk us into just putting new roofing on top of the old, due to her error. Eventually she owned her mistake, but it took much back and forth.   After the roof project, we informed Sunrun they didn't fix our fascia as promised. Sunrun then "fixed" our fascia months later and did it incorrectly. It doesn't extend long enough like the other side that didn't need replacing, leaving a huge gap for birds to gather, that continue to live in our walls.   During the roof install, our gutters were damaged, and now hang lower than they did before meeting Sunrun, and aren't working properly when it rains or snows. Jessica our newer POC, claimed that she sent out Absolute Exteriors to check on the damage they created during the roof install, and they claimed they came out on a day we were home (Mothers Day Weekend). They never rang the bell or had access to our locked side gate but told Jessica they didn't damage our gutters. My complaints were dismissed. Lastly, contractors we've had out to quote us for new gutters have been horrified by Sunrun's work not being up to code. I can’t stress enough how important it is to stay away from this company. We joke that they have caused us more stress than we felt when my husband had a stroke in 2020. Run, don’t walk from their salespeople!