Review for Emerald Energy

Office location: 3201 Wellington Court Suite 103, Raleigh NC, 27615

11/07/2025
sam f Sanford, NC

New 18.4 kw Solar System

They came and installed everything and did great untill it came to finishing the job. They installed the system at the end of Aug, this is November and the system monitoring thru the app is still not working properly. I spent 4 days on phone with enphase and was told the installer needs to come check the system to insurethe system is correct and the CT's were installed correctly. Emerald said they would come check it but no show, after 2 days and several call i finally get a call to address the issue. I was told it would be 2 weeks at the soonest they could come and fix it. They said they were too busy installing new systems!!! They did not complete mine to my satisification but said it was producing as it should. The point is i can not monitor my system accuraty. I was told the CT's were probably bad. I suspect 1 or more installed incorrectly. I have to wait untill the get here in 2+ weeks at best. Never again with this company or with Solar Gladiator company.