Office location: 761 Eubanks Dr, Vacaville CA, 95688
11/07/2025
Jeffrey Barone
Palmdale, CA
I purchased a new build with Citadel solar on it. Over a month after the closing date, I found out the solar wasn’t turned on so I reached out. They apologized and said they had the date wrong. Ok I can understand a simple mistake. Fast forward a month and it’s still not working nor have I heard anything. I reached back out and finally got an email saying an application has been sent out (which it hasn’t) and to sign it at me earliest convenience and please respond if you haven’t received it. Well I have been responding with 2 emails a day and can’t get a response. There’s no phone number to contact the “interconnection specialist” So here I am, with solar already installed and paid for, and nothing being generated. I actually ended up having VIBE solar install a system on the same roof and that solar is already installed and generating power. CITADEL is garbage and has horrible customer service.
System size (kW): 4
Year installed: 2025