Review for All Energy Solar

10/19/2025
JimPAX Techny, IL

Ghosted mid project

This is a tale of two projects (that are the same project). Perhaps it will end happily as a tale of three projects, but I don't hold out hope. We contracted with All Energy back in May. At first, everything was going smoothly. It took time to get the project off of the ground, but nothing that felt unexpected. Over the summer, the team helped us get our initial inspections done, even identifying work that needed doing in our attic that only tangentially related to the panel installation. It was even easy to modify the plans when we decided to put a couple more panels on the roof. By mid-August, the installation team arrived and quickly put up the panels, installed the Power Wall, and rerouted all of the electrical wiring. We were told at that point that there would be two inspections that needed to get done before the connection process could commence: one from the Village for the building specs, and one from ComEd for the electricity. At this point, we were transferred to a new project manager, and everything started to go downhill. First, we received less than 16 hours notice that the Village was coming to our house for their inspection. I got the email mid-day on Sunday for a Monday arrival. We scrambled to make sure that an adult was home, but of course this was inconvenient at best. The inspection went well, and so we waited for a notice about ComEd's inspection. And waited. And waited. I emailed our project manager at the beginning of September, affirming that the Village inspection was complete, and asked if there were any updates on the timing for ComEd. I heard nothing back. Two weeks later, I emailed again asking for an update. Nothing. Not even a confirmation that the email had been received. I emailed AGAIN two weeks later, and once again got zero response. In this email I asked if I needed to retain legal counsel to look into recouping the $30k+ we had already invested into panels that were degrading on our roof with no benefit to us. This week I called. It is now mid-October. I got through to the person who USED to be our project manager and had a conversation. She informed me that in my file, nothing had been updated since the completion of the installation of the panels. They had no record of the installation of the Power Wall, no record of the rerouting of the electrical wiring, and no record of the Village inspection even being scheduled, much less completed. Then I was told that the hold up was at ComEd's end (which doesn't make any sense: if they didn't know the status of my wiring, why would they be trying to schedule an inspection?). I explained that all of this was poor and that I needed to be better informed about the status of the project. I could have helped them catch their abysmal record keeping had they simply returned ANY of my previous correspondences. I asked them to put me on a weekly update in the future, and she agreed. Fast forward to today. It is Sunday morning, and my wife received an email from ComEd reminding us of our appointment TOMORROW. I can tell you that it is difficult to be reminded of an event of which you were hitherto unaware. I checked my email to see if I had missed a correspondence. (Hope springs eternal.) Of course, I had not. So it appears that MIRACULOUSLY ComEd has come around a mere 5 days after my call to be able to arrange an inspection immediately after "dragging their feet" for over a month. Wouldn't it have been nice for All Energy to LET ME KNOW. So here I am again, scrambling to ensure that an adult can be home for an inspection I have been alerted to with less than 24 hours notice ON A SUNDAY. This product may turn out to be good, but the customer service on a project that will ultimately cost me $50k out of pocket is absolutely unacceptable. I do not recommend them.