Office location: 201 Kelsey Lane, Tampa FL, 33619
10/08/2025
Cory
Port Charlotte, FL
System was installed after weeks of trying to get questions answered about submitted permit plan that was incorrect. Never got an answer. The scheduler for installation answered the question although not his job. System installed and crew was professional. Did good work except one small mishap knocking hole in the ceiling. One of the Powerwall 3 was DOA. I have been trying for weeks to get an answer on when the system would be functional. I emailed, sent messages on the portal, spoke with salesman never got an answer. I offered to pay solar panel portion of bill, but not the battery portion because 50% does not work. They keep invoicing me, saying its past due. No one will answer and give updates. Finally talked to National service line. Hopefully something will happen. The Florida division does not answer any communication.
System size (kW): 11.74
System price: $54,351
Year installed: 2025
Price include the Federal Tax Credit or incentives: No
Solar Energy World reply
10/22/2025
Dear Cory,
Thank you for taking the time to share your experience. We sincerely apologize for the communication challenges you've faced and the frustration this has caused. This is not the level of service we strive to provide, and we want to make things right.
To help us identify your account and escalate your concerns appropriately, please email us at info@solarenergyworld.com. Once we have your details, we’ll ensure your issue is addressed promptly and thoroughly.
We appreciate your patience and hope to resolve this for you as soon as possible.
Sincerely, Solar Energy World