Review for Blue Raven Solar

09/24/2025
Brian K Elmhurst, IL

Buyer Beware

I contracted with Blue Raven Solar to install solar panels on my home, but the experience has been extremely disappointing and frustrating from start to finish. In late 2024, several of my panels stopped producing power due to critter damage. I promptly scheduled service, prepaying for parts and labor, including critter guards to prevent further issues. Unfortunately, what should have been a straightforward repair turned into months of delays: • Appointments were repeatedly rescheduled (sometimes weeks out). • Technicians arrived unprepared—either understaffed for the work required or missing the necessary hardware to complete the job. • At one point, the work stalled because only one of two scheduled technicians showed up, and the previous crew had taken the parts needed for completion. During this time, multiple panels remained offline, and I could hear squirrels continuing to nest on my roof. The system underproduced for months, creating financial loss and frustration. Although Blue Raven eventually completed the physical repairs in January 2025, the production reimbursement under my PV Guarantee has still not been paid. On December 9, 2024, their Work Order Lead calculated that I was owed $483.84. I was told a check would be issued within 4–5 weeks. It is now over seven months later, and despite countless emails, calls, and escalations, no reimbursement has been sent. I’ve been repeatedly told “accounting is backed up” but given no actual resolution. This pattern of taking customer money up front, delivering delayed and disorganized service, and then failing to honor contractual guarantees feels like bad faith and potentially deceptive business practices. As of today, I am still waiting for the reimbursement Blue Raven Solar agreed to pay. I am filing this review so others are aware of my experience. I would caution prospective customers to think twice before working with this company, as their customer service, accountability, and follow-through have been unacceptable.