Office location: 14451 60th St N, Clearwater FL, 33760
09/24/2025
Y ROach
Brandon, FL
I purchased a solar system from Greenhouse in December 2020. At the time of purchase, I was told the number of panels I was buying would eliminate my electric bill. This proved to be untrue. When I contacted the company about it a year later, they denied the original claim and instead told me I only had "Tier 1" coverage and would need to upgrade to eliminate my bill. In August 2025, I received an electric bill that showed no solar credits. I contacted Greenhouse and was told it would take three weeks (almost a month) before anyone could inspect my system. When they finally did, they determined the inverter box was not functioning and said they would request equipment from Solar Edge and take another 3 weeks to receive and then another few weeks to install. SolarEdge, the manufacturer, confirmed that the inverter is covered under their 12–25 year warranty and agreed to send a replacement unit. However, Greenhouse then informed me they would charge me a service fee to install the warranty replacement. I objected because my system is less than five years old and should not require additional costs to replace failed components. Instead of resolving the issue, the manager suggested I call SolarEdge myself and have the replacement sent to my home, then find another installer. This has been a highly disappointing experience. Greenhouse misrepresented the system’s capabilities, failed to provide timely service, and attempted to shift responsibility to me for warranty repairs. I would caution others to carefully review their contracts and be prepared for a lack of accountability from this company.
System size (kW): 10
System price: $30,000
Year installed: 2020
Price include the Federal Tax Credit or incentives: Yes