Office location: 17750 Lookout Road STE 605, Schertz TX, 78154
08/27/2025
Antonio
San Antonio, TX
I have an issue with Tesla Powerwall 3. Not working. Contact Tesla and they told me to contact the installer, Freedom Solar. This is 2 months system installed. What I don't understand, after open 3 tickets why we need wait 7 days before they answer a ticket and probably will take longer to resolve the issue? We pay for an expensive system and when something breaks you need wait 7-10 days befor issue resolved? It seems to me Low customer support. I'm not looking to get support same day BUT 7-10 days seem long time.... and just for someone to get my ticket and working on it. Ma, no idea. It was not expected it.
System size (kW): 8.5
Year installed: 2025
Freedom Solar Power reply
08/28/2025
Hi Antonio, Thank you for your feedback. We understand how delays can be frustrating and appreciate you sharing your experience. We do our best to communicate timelines and set accurate expectations. We value your business and want to make things right, but we can’t find your name in our system based on your SolarReviews profile. Do you mind emailing us at customerservice@freedomsolarpower.com with the name and address your system is under? We would like to communicate this to our leadership so that we can improve further customer experience going forward.