Office location: 4055 Corporate Drive #200, Grapevine TX, 76051
08/05/2025
Craig Wolfe
Carrollton, TX
Terrible company to work with. Word to the wise - don’t do business with Freedom. Sunpower (their actual solar department, Freedom is just marketing) just went bankrupt & has ruined their free monitoring app. It’s now $10/month just to see historical data. Trust me, $120 a year really hurts the savings the system generates. No accountability, no follow-up, internal communication is a circus. They threw in a $1000 VIP rebate to get my system contract done, but then just never paid it. If I thought the civil suit would be worth my time, I’d file it. Doubt the $1000 would be worth a week of my time or however long they could stretch it out
System size (kW): 9
System price: $41,000
Year installed: 2023
Price include the Federal Tax Credit or incentives: Yes
Freedom Solar Power reply
08/08/2025
Hi Craig Wolfe, I'd like to apologize for your experience and thank you for giving us this thorough feedback. This is certainly not the experience we want our clients to have. If we haven't already, we would like to attempt to make this right. We've escalated your concerns to the appropriate team and they will reach out to you in a timely manner to speak through your concerns. Our goal is to offer you a great experience from installation all the way through to any service needs you may have. It seems based on your experience, we may have fallen short. Please contact customerservice@freedomsolarpower.com if you have any questions in the meantime.