Office location: 1212 North Post Oak Rd, Houston TX, 77055
07/31/2025
navreet
Cypress, TX
If I could give less than 1 star, I would. Freedom Solar Power caused major damage to my brand-new home during a solar panel installation on July 24, 2024. Their technicians destroyed my AC system, caused a roof crack in my living room, and burned out my sprinkler control box—which could have started a fire when power was restored. I immediately reported everything to their sales rep and area manager. Their onsite technicians (Nathaniel Vaughn & Mark) even called an outside AC technician themselves to assess the damage, so there’s no question who caused it. But instead of taking responsibility, their management denied the issue, blamed me, and completely ignored my requests for help. It’s been over two weeks without AC in the Houston heat, risking my health (I have asthma) and disrupting my business. What’s worse: No apology. No accountability. No follow-up. Just silence. I made the decision to trust Freedom Solar and signed the deal the same day they visited—no games, no haggling. But they completely betrayed that trust. If this is how they handle installation, imagine the next 25 years of "warranty." I’ve filed formal complaints and will be taking legal action. Homeowners: think twice before trusting this company with your home or your safety.
System size (kW): 12
Year installed: 2025
Freedom Solar Power reply
08/04/2025
Hello Navreet Kaur Dhillon, We'd like to apologize for your experience and thank you for giving us this thorough feedback. This is certainly not the experience we want our clients to have. We understand your frustration. We want you to know that your concerns are important to us, and we see that you're already in contact with the appropriate team. They're working to resolve your concerns, and we appreciate your patience as we work toward a solution.