Review for AMECO Solar & Roofing

07/10/2025
Deidre M Valencia, CA

Significant challenges in getting the project to completion

I'm struggling to rate this company, as our solar system is now installed and working, and the final cost was reasonable. For that, they deserve a star. However, the journey to get there was quite possibly the worst service experience I have ever endured, stretching out over a grueling eight months. While some project delays are expected with complex installations, the profound lack of proactive communication and the constant deflection of blame onto others (rather than a focus on solutions) was incredibly painful and time-consuming. Let me provide a few examples that illustrate our extreme frustration: - Disregard for Design & Failed Inspection: The initial battery wall installation did not comply with the approved designs. As an engineer, I know how to read plans, and I immediately raised concerns to both the installation crew and the company. My concerns were summarily dismissed with a reminder that "we are the experts." Unsurprisingly, we failed our first inspection due to this non-compliance, costing us a full month in re-inspection scheduling delays. - Unacceptable timing for AC Disconnection: We were initially told to expect 5-7 days of AC disconnection to accommodate the inspection schedule. This "short" period dragged on for over four months due to inspection delays. While I understand inspection scheduling is outside their direct control, the sheer lack of updates was infuriating. We had to call, text, or email every week to get any information. At the final step, we personally communicated directly with the power company, which finally resulted in some forward momentum. Living in a hot climate, a non-operational AC for such an extended period was not merely an inconvenience, but a significant hardship. - Battle for Battery Removal & Harassment: After a crew arrived unannounced to replace a non-operational solar battery (a situation that was not coordinated and disrupted our personal plans), they simply left the old, non-operational ~300lb battery in our yard, stating that pickup "would get scheduled." This was equipment we had no means to move, let alone dispose of. When a pickup was finally scheduled, and after I took a day off work (because someone needed to be home to meet the freight team for pickup, and the company was unwilling to coordinate the pickup themselves), the freight company refused to take the battery. Their reason: it was too heavy and left in our backyard, not near the front of the house. We then battled for weeks to get any response on a re-schedule, all while our long-planned vacation approached. Subsequently, we were relentlessly pestered via text while on vacation, demanding we "immediately" deal with final payment and battery pickup, despite being in a situation that was entirely their responsibility. These are just a few of the many instances that compounded our frustration. What began as a genuinely positive experience (three months ago, I would have enthusiastically given five stars!) steadily deteriorated as the project wore on. Communication became progressively worse, to the point where the only time we could elicit a response was when they were demanding a payment. Even then, those communications were dismissive, unhelpful, and consistently focused on placing blame on everyone but themselves. This company desperately needs to re-evaluate its customer service and project management processes.