Review for Solar SME

Office location: 2630 Aero Drive, Grand Prairie TX, 75052

06/30/2025
A L jones Desoto, TX

Lack of communication, effort, or action.

At this point, I am going to have to get a lawyer involved in order to get the work done. They deposited my check in early May and have had minimal contact since then. I reach out to my project manager asking for updates and keep getting the response “we will get you on the schedule next week”. Same response since May 21!! This is to replace a panel that they had removed and stored in my yard while I had the roof replaced after a severe hail storm. The panel never worked after they replaced it. They kept telling me it was the weather and to give it time. I gave it two seasons before they finally had someone come out and say that the wiring was chewed on the panel and it needed to be replaced. It is my feeling that they re-installed it knowing that there was an issue. I paid anyway because it’s panels on my most sunward section. Why can they not manage to get two panels replaced?