Review for Solar by CIR

Office location: 2517 Long road, Grand Island NY, 14072

06/23/2025
AkshayB Grand Island, NY

Empty Promises

I went ahead and accepted a proposal with Solar by CIR because they seemed to be well reviewed and well priced and they ensured me that their experience in the electrical contracting business would serve well for the solar project. A service upgrade to 200 amps was one of major concerns and they convinced me they could do it and for better pricing than some competing quotes could. Plus, we're from Grand Island, a couple of streets away from their current office so we're basically "neighbors." My family signed in early March '25, with an expected install date of late May. Sounds good so far. I then would periodically check in with the sales rep, Kevin, who assured me that everything was on track. Asked me to get financing ready, everything seemed smooth. A week before the expected install, I check in. The permit hasn't even been filed yet. Almost 3 months and seemingly my project is on the back burner. But I understand delays happen so I went along with it, confirmed it would be a few more weeks to get it installed. I can be patient. Then, June 10, about 100 days since we've signed, the sales rep calls me. To complete the 200 amp upgrade, they will need to dig. To dig and for equipment, they will need to add 5-6k (couldn't even give me the courtesy for an exact figure), to be added on to the project. Now, I understand things come up but 3 months later? From a company banking on "we have so much electrical contracting experience" that's a big thing to miss in the initial visits. Alright, I've done a lot of work myself getting this going. Maybe we can come to some agreement. What I was offered was a larger 100 amp panel and $500 off. The initial project has $3000 added for the upgrade. Okay. Maybe we can come to some compromise on the new costs. Offer to pay for even half and I can look into coming up with the other half. Not an option. The project planner apparently, won't budge. "Jordan was unwilling to budge on this due to how busy we are with the Federal tax credit potentially ending" is what the rep told me. Seemingly, my project was a low priority for you. You've got other clients. At this point, we ended our contract as well. After posting a similar review elsewhere, I was then contacted in a panic by the rep who said the company was willing to work things out 50/50 in exchange of removing my review. They end up somehow getting that review removed regardless. All those things about being neighbors and being experienced never panned out for me. It's really a shame too that I bought into it.