06/16/2025
Ernest foglepole
Edgewater, FL
My solar hasn’t produced for 36 days and I can’t get anybody to come and fix it or tell me if I’m going to be reimbursed for my loss of energy production, the last service man was here two weeks ago and said he needed some clamps and he would be back never did come back Now. They tell me they were waiting on parts.
System size (kW): 10
Year installed: 2025
Sunnova reply
06/18/2025
Thank you for reaching out to Sunnova Ernest, after reviewing your case we are pending on materials to complete your service visit. We have sent a request to our operations and maintenance department for an update on scheduling your next service appointment. As soon as they provide us with an update on scheduling you we will reach out to you. We thank you for your patience.