Review for GRID LLC

Office location: 86 Memorial Ct, Highland IL, 62249

06/12/2025
BUYER BEWARE Edwardsville, IL

*** BUYER BEWARE ***

*** BUYER BEWARE *** I am writing to formally demand the full refund of $36,754 from Grid LLC, as confirmed by Ryan’s attached text messages, which indicate that you will not be issuing the total refund requested. It is both shocking and appalling that your company would have the audacity to withhold a single dollar after missing the 2024 tax incentive deadline and consistently ignoring numerous documented emails and texts. Jason himself admitted the following in previous communications: - “I haven't been able to stay on top of all of my sales projects because I have been in the field.” - “It's a ton of reasons, but no excuse. I just want you to know that I am not ignoring you intentionally; I have just failed to be responsive because I haven't had time to troubleshoot my phone.” - “I hope you understand that I have done everything physically possible to get all of our customers across the finish line. Unfortunately, there are two projects that didn't make it, and yours is one of them.” - “Since we're not going to be able to meet the deadline and you're not going to get nearly the savings that you and I had spoken about, I suppose the best course of action is to return your deposit in full.” Due to these admissions and the lack of satisfactory resolution, I require that the full amount be deposited into the account provided by Friday, June 6, 2025. Failure to comply will leave me with no alternative but to pursue this matter through legal channels.