Review for Lunex Power Inc

Office location: 95 Prescott St, Worcester MA, 01605

06/12/2025
Kaitlyn Yan Amherst, MA

Do not go with Lunex Power!

If you live in MA, DO NOT go with Lunex Power! They might be doing well in FL but there are just too many issues I experienced with this company. I signed the contract in late Jan and my scheduled installation will be the last week of July. With the interconnection step, maybe I'll be lucky to have a system on by September. Here's what I've experienced so far. I really don't want to post this now because I still have the project pending with this company, but I really think people should know about my situation and make sure they don't end up with what I experienced. 1. The onsite survey was literally showing up to check the electric panel. No measurement was taken which caused the problem I'm going to explain later 2. They ordered the wrong racks/stands that doesn't meet the town requirement. Didn't realize it until they installed everything so they will have to take everything down and re-install 3. They didn't realize that the plan doesn't meet the fire setback rule until the racks are installed, because they didn't do the initial measurement of the roof and relied solely on their software. They now will need to remove the racks and patch the roof which has risks of leaking 4. They were trying to manipulate the numbers on the permit to get the fire setback things approved but didn't work, which wasted two weeks 5. It takes them weeks to turn around a plan because all the engineers are based in FL and cannot prioritize MA. It also takes them weeks to revise a plan. They also do not directly communicate to the inspector to understand the town requirements leaving me as the coordinator between my town and the solar company 6. The installation team has no availability. I understand that it's a busy time for solar installation. If you ask them to schedule something, it likely will be 1.5-2 months out. 7. The operations team never returns my calls or emails (maybe they return 1 out of 20 times) leaving me with a lot of open questions. I feel l bad as I really look like a spammer The only thing positive about Lunex is their sales team. They are quick in picking up the phone calls and makes everything sound super easy. However, the rest of the experience has unfortunately been horrible that I don't think I would recommend Lunex to anyone. Recommendation: why not selling less projects and taking care of your customers?