Review for Solar Symphony

Office location: 1291 Pacific Oaks Pl, Escondido CA, 92029

06/12/2025
Susan H Tustin, CA

Good Installation - Horrendous post installation service

Solar Symphony installed my solar system in June 2023. I'd give the installation a C since there was a problem on the first day of start up that I had to call about, but it was resolved pretty quickly. I paid cash for the system, and made payments to Solar Symphony exactly when they asked for them. My system incudes the Enphase monitoring app that recently began showing an error message that included contacting Solar Symphony for help. I first contacted them on May 23, and have contacted them 8 times since because although the "Customer Service Manager" said he would get back to me about setting up the Tech to come onsite and diagnose the problem, he never did so. I hired another firm to perform the diagnostics and Solar Symphony has placed a line from my solar panels in my "consumption" line, so all my consumption readings are wrong and I can't monitor my sytem. All they have to do is come and fix their faulty installation, but they don't respond. I'm of course very sorry I ever chose this contractor to install my system - they have good reviews for installation, but poor service reviews, so make sure you check both if you are considering having them install a system for you.