Review for Sunnova

Office location: 20 Greenway Plaza, Houston TX, 77046

06/12/2025
D. Schmoyer Dunnigan, CA

Absolute Liars

First, I was told once everything got started it would take 3-4 weeks. Try 8 months. The story their sales rep told me about since I already have solar panels if I add more I would continue not receiving a monthly bill from PG&E. The only bill I would receive would be the end of year true up, but I would produce enough energy to eliminate the EOY true up. That was absolutely not true. The EOY true up does go away, but only because I have to pay it every month now. Before V3 & Sunnova I was paying a monthly Average of $575. Buy the end of the year I will be paying an average of $700 a month. I contacted PG&E. PG&E said by adding more panels I went from rate schedule NEM 1 to NEM 3, which requires the bill to be paid monthly. Now with their partners, Sunnova, I have a monthly PG&E bill plus & payment to Sunnova. I was told my Sunnova payment would never be more than $150.00. Last bill was $166.00. When I contacted Sunnova I was told that my payment was based on how much electricity the solar panels produce. The more they produce, the higher the bill, so the more I pay each month.