Office location: 20 Greenway Plaza, Houston TX, 77046
06/09/2025
L
Maxwell, TX
I have been trying to get in contact with Sunnova about damaged solar panels from a storm. I reached out several times. It has been weeks and they can't give me any updates. They won't even let me know what is in my case at the moment because they say "the notes are internal". We can not move forward with insurance or with repairs to our roof until we hear back from Sunnova, as we have already heard back from everyone else. Sunnova, do not reply to this review with your "customer service" email, we have already tried that several times, along with the chat. I want a real office I can go to and a real local number I can call in order to get this resolved.
System size (kW): 4
Year installed: 2025
Sunnova reply
06/18/2025
Hello L, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.