06/09/2025
Anna D.
Pawtucket, RI
I signed up with Sunnova under the impression that I was receiving a grant for solar panels. Turns out, it’s actually a lease—a crucial detail that was never made clear during the sales process. Now, I’m unable to refinance my home unless I pay off the lease entirely. My only options? Pay $20,000 to have the panels removed, or $25,000 to buy them out. Both are outrageous, especially considering how poorly the system performs. To make matters worse, my electricity bill is higher than it was before installing solar panels. The system is producing only 25% of what my household actually uses. Isn’t solar supposed to reduce your energy costs? Every time I call for help or clarification, I get vague answers or conflicting information. Even the customer service reps seem confused by the contract terms. There is zero transparency, and as a consumer, it’s incredibly frustrating to be left in the dark (ironically) about something as important as your home energy system and finances. Sunnova has been a huge regret. I wouldn’t recommend them to anyone until they get their contracts, performance, and customer service straightened out.
System size (kW): 2815
System price: $20,000
Year installed: 2020
Price include the Federal Tax Credit or incentives: No
Sunnova reply
06/18/2025
Hello Anna D., thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.