05/28/2025
Jami Surace
Largo, FL
I inherited a home from my father-in-law at passing and had no part in signing the lease that was a ridiculous $$$ amount that I had to pay when selling the home. They came door to door and took advantage of a 88 year old that lived alone. Had him sign a 25 year lease knowing he wouldn't see those 25 years. Wanted to charge us to remove them, move them and/or buy out the lease. The house was in a trust so they said we were responsible because the solar panels went to the house even tho they weren't paid off. It looks months to get a total but out cost from them as well as the laye fees kept piling up! Worst company i have ever had to deal with. Highly recommend NOT using them for Solar. Now they are filing bankruptcy! Took advantage of the elderly, stole money from us when we had no part of the company and just wanted them to take their solar panels and stop harassing us as we were lying my father-in-law to rest. Sickening people ! Shame on you Sunnova!!!!
System size (kW): 1
Year installed: 2025
Sunnova reply
06/03/2025
Hello Jami. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.