Review for Tesla Energy

Office location: 1755 Iowa Street Building B, Riverside CA, 92507

05/23/2025
JG Temecula, CA

Horrible customer service

The original solar panel installation caused damage to our roof which ultimately led to a roof leak. Tesla solar did not respond to our request to get help during the roofing repair project. We ended up having our roofer arrange the reinstallation of our solar panels otherwise our electric bill was ridiculous without solar. However, about 6 months later we had issues with our solar panels that were unrelated to the reinstallation. After a several months of run around with Tesla solar, we finally received new panels. However, the Tesla installation team would not work on our panels because they were not the ones who reinstalled them (even though that was only the case because they failed to come out in the first place when the roof was repaired). They wanted to take back our new solar panels but thankfully I found someone in customer service that actually cared so we kept the panels. We ended up having to pay $3500 to have a Tesla certified technician install the new panels. But now we are being told that our warranty is void and Tesla will never work on our panels again. I had communicated with Tesla customer service and they were the ones who told me that we had to be the ones to reinstall them and now they are saying that voided the warranty. It is so crazy! All of the communication is via e mail as you can never speak with someone. It is so frustrating to deal with this company. Do not buy solar panels from them if you want quality customer service!!