Review for Elevation

Office location: 2425 S Stearman Drive Suite 220, Chandler AZ, 85286

05/15/2025
Travis Gilbert, AZ

Poor service after the sale

Installation was great and easy back in 2018-2019. Since then the support and even sales team when inquiring about an upgrade has been terrible. This week I called the service department to discuss my failing system. After being on hold for 20 minutes I was forced to leave a voicemail as there were no agents available. After 3 days no one called so I called back. After being on hold for 20 minutes again I tried taking the new customer route to sales and was speaking with an agent within minutes. My system is 6 years (2019) and they are telling me I need to purchase a new communication piece as the 3g they installed system is no longer use. 3G was old outdated technology when my system was installed as 4G was widely available by 2013 or 6 years before my system was installed. They claim they had no idea 3G would be phased out. Please, you’re a tech company please don’t tell me you don’t know. Now they want me to spend $550 on the upgrade. Guess what, the upgrade gets me to 4G which is already outdated by a few years as we are now on 5G. However the reason my system is not working has nothing to do with the communication piece, only my ability to monitor. So they want me to spend $200 to pay for a tech to come out and to a health check. Assuming the inverter is bad (this is the guess at this point) they will then charge me an additional $275 for installation of the new inverter which is under warranty. Sales team was great in 2018-2019, but Elevation Solar has no interest in taking care of you after the sale.