Review for Sunrun Inc.

Office location: 26 Worlds Fair Dr.Ste J, Somerset NJ, 08873

05/13/2025
Dan and Debbie Grady Audubon, NJ

RUN away from this company

We are SunRun customers for 9 years. We would give 0 stars if possible. This company is horrible. We had a leak that was "repaired" it was a disgrace. To recap the entire experience as briefly as possible, had a leak under the panels, found the leak due to water damage on a bedroom ceiling, this was in late 2024. SunRun inspected, sent sub-contractors out to repair the roof, which included replacing plywood that had obvious water damage. The sub-contractor removed the shingles and replace the shingles. We notified SunRun that the plywood was not replaced, they resent sub-contractors to replace the plywood and re-shingle. We sent a drone up for pictures, work was pathetic, a child could have done a better job. We realized that the roof was now 30 years old, these panels were installed on a 21 year old roof, that they inspected and approved. Also was told that it would be their responsibility to re-roof during the term of the contract (20 year lease), they outright LIED about this. Through this process, we found that the warranty is only for 10 years! BE AWARE!!!!! Read the contract! Long story short, we asked them to remove the remaining 18 panels so that we could put a new roof on our house, at our cost and they refused to do this for free. Honestly, we could have asked them to re-roof the side of the house that holds the solar panels since, we are still within our 10-year warranty. BUT, we don't want anything to do with their sub-contractors as we have seen the horrible job that they did to repair our leak. UNBELIEVABLE! They now have a VERY disgruntled customer that will tell everyone they know and anyone they meet not to use SUN RUN! Horrible experience! So much more to this but, please protect yourself and stay away from SUN RUN