Sunnova

Verified profile
Updated: 27 September 2023
Installer

Installing solar since 2012

Sunnova logo

2.13 from 678 Reviews

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A score we give a solar company out of 100 based on 0 criteria that our SolarReviews industry experts believe are the best criteria to separate good and bad solar companies.

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Sunnova reviews


Breakdown of consumer reviews

Sales Process

2.8

Price as quoted

2.8

On schedule

2.6

Installation quality

2.8

After sales support

2.2

Latest good review thumbs up

Michael Coats | Forreston, Illinois | 09/26/2023

Home owner

I do not know the state where the office is located that serves me. I do have a couple thoughts. First, it would have been really good, even better, if the solar panels that were installed had been the type that were developed by two professors from Israel. They developed solar panels that receive and use more than visible light for the generation of electricity. The ones they developed also receive and use infrared and ultraviolet light. So on cloudy days, they are still generating electricity. Second, I am concerned about how these solar panels will be handled when they become nonworking due to storm damage or age. I am hoping there is or will be a recycling program. I have heard nothing about this, even though I have asked. A concern I have is who do I contact if service is required for my system. As I understand, that Our World Energy, the company that originally installed my system, is not longer working in my state, Illinois. Michael Coats mdcoats73@yahoo.com

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1 comment >
Reply from Sunnova: Thank you Michael for reaching out and bringing this to our attention. Your concerns are important to us, and we are committed to resolving them. If you have any questions or concerns, please contact us at customerservice@sunnova.com. Thank you, and we look forward to providing you with the exceptional customer service you deserve.

Latest bad review thumbs down

Patrick Tierny | Port Saint Lucie, Florida | 09/27/2023

WORST COMPANY EVER

ALL I WANT TO DO IS TRANSFER THE SOLAR IN MY NAME!!!! IT HAS BEEN 6 MONTHS AND STILL GETTING THE RUNAROUND!! When I called and got upset they gave me a WARNING! Are you kidding me?!! USE A DIFFERENT COMPANY! This one is A NIGHTMARE!

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1 comment >
Reply from Sunnova: Hi Ptrick, thanks for reaching out to us. We've seen your posts and want to help. To assist you effectively . email us at customerservice@sunnova.com , We'll then provide personalized assistance to resolve your concerns. Thanks for your cooperation. Looking forward to helping resolve this for you.

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T family | Port Saint Lucie, Florida | 09/27/2023

Terrible

We have been trying to get our solar panels that were a part of our home purchase moved to our name for 6 months now. They refuse to provide a clear direction for how to get this updated, do NOT follow up in a timely manner, and are extremely incompetent. We had a worker from Sunnova show up to our house in a hard hat with no prior appointment, with all of the dangers these days we called sunnova to verify the appointment, but they had yet to update to solar to our name so they refused to let us know if someone was supposed to be there or not. That is extremely unsafe, all they had to say was yes or no! They take days to respond to emails, and never truly provide what is asked. DO NOT WORK WITH SUNNOVA

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Larry Cross | Littleton, Colorado | 09/26/2023

Usual interaction with Sunnova on continuation of use of the original 8 panels installed before purchase by builder. When we purchased this original system outright, took a great deal of work on our part to purchase.

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1 comment >
Reply from Sunnova: Thank you for your message, Larry. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Steven Crabtree | Albuquerque, New Mexico | 09/26/2023

Solar

Have only on problem and it was corrected quickly and another flaw with the monitoring was identified and fixed on the spot, Hardly even know its there

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1 comment >
Reply from Sunnova: Thank you, Steven! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jorge | Toa Baja, Puerto Rico | 09/25/2023

Sunnova

Excelent customer service and proud with the follow up on my complaints

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1 comment >
Reply from Sunnova: Hello Jorge, thank you for sharing your positive feedback! Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova

Judy | Tolleson, Arizona | 09/25/2023

Horrible service

Im actually in Arizona. Would not recommend sunnova

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1 comment >
Reply from Sunnova: Hello Judy, I do apologize for any inconvenience you have experienced with us. Please contact us at customersupport@sunnova.com in regards to any questions or concerns you have. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Angie | Bloomfield, New Jersey | 09/25/2023

Getting the runaround, don't want to work w/this company anymore

Trying for weeks to get my solar panels removed so that I can have my house renovated. My house is sitting half done, b/c my contractors can't continue work until they can do the roof. After MANY calls, I still do not have a time frame, even an ESTIMATED time frame, of when someone can remove my solar panels. After this, I don't think I'll have them put back on. I will look for a new company to work with.

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1 comment >
Reply from Sunnova: Hello Angie, thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Please contact us at customerservice@sunnova.com so we can better assist you with these concerns. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Vicki Ward | Santa Clarita, California | 09/25/2023

Worst company ever

I have had nothing but terrible service from this company. It took almost a year to have the panels installed. They finally passed inspection on 8/31 so I was billed for the entire month of August even though the system was up and running for only a day. The system stopped working after 3.5 days because of a system update that was interruped. I had no solar production for 10 days. I contacted Sunnova and they replied with an email "you are not paying for production in areas, you are paying for the equipment. Please refer to the contract for additional information. When I call Sunnova, I can never speak to a supervisor, I cannot be connected to anyone working on my case. I can only speak to the drone answering the phone who has no answers and recites what the email stated. This company received an "F" from the Better Business Bureau for good reason!

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1 comment >
Reply from Sunnova: Thank you for bringing this to our attention, Viki. We are so sorry to hear about your experience. We want to assure you that we take this matter seriously and are fully committed to delivering the best customer service possible. Thank you for your understanding, and we eagerly anticipate the opportunity to make things right.

Jordan | Allen, Texas | 09/20/2023

Worst company I’ve ever worked with

This is by far the worst company I’ve ever had to deal with. We had hail damage on our house and had to have the panels removed. They were quick to take our $5000 to take them off, but we are over two months now and I still haven’t put our solar panels back on. We have called hundreds of times and no one has been able to help us. No one has the ability to put our solar panels back on. It has been one of those frustrating business transaction I’ve ever dealt with. Find another company. Never consider this company.

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1 comment >
Reply from Sunnova: Thank you for bringing this to our attention, Jordan. We are so sorry to hear about your experience. We would love the opportunity to look into this. You can chat with us through your MySunnova portal. Thank you for your patience.

Brien | Hamel, Illinois | 09/19/2023

Horrible, run

System is not working, 2 weeks no service scheduled. Ask me to call the service techs to schedule. They are Supposed to monitor and they havent. I had to find out by troubleahooting myself and the power bill was high

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1 comment >
Reply from Sunnova: Hello Brien, we apologize for any inconvenience you have faced , To help ensure we address your concerns effectively, we kindly request you to contact us via email customerservice@sunnova.com provide us with your system ID or the case number associated with your inquiry. By sharing this information, we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

JM | Cranbury, New Jersey | 09/19/2023

Unethical, liars, nasty employees, zero customer service

I entered into a finance agreement with Sunnova for solar panels that were to be installed by Suntuity. Installation began in early April 2023. We had several problems with installation which were addressed and handled directly with Suntuity. The system failed electrical inspections in May and July. After the 2nd failed inspection, while we were waiting to be contacted by Suntuity to schedule another technician to come out to fix the issue, I received an email from Sunnova stating that my first payment was due. I contacted Sunnova to explain that my system was not functioning yet and I believed the billing email to be a mistake, because we were told several times by our sales rep that we wouldn't receive a bill until 30 days after we were connected. I was informed by the rep that Sunnova's records showed that my solar system was interconnected on 7/5 and, per my contract which states that billing will begin 30 days after the earlier of 60 days after installation is completed or interconnection happens, 8/4 was 30 days after interconnection. I explained that my system was not interconnected yet, we hadn’t passed inspection yet, but I was told that their records showed interconnection took place on 7/5 so I would need to contact Suntuity, the installer, for more info. Suntuity reps confirmed that my system was not interconnected. After over a week of going back and forth between the two companies, and being told by several Sunnova employees that their records showed my system was interconnected on 7/5, I was able to get a Suntuity employee to contact Sunnova to confirm to them that my system was not interconnected. This Suntuity employee was told that a Sunnova employee by the name of Christian Wendelboe was the person who noted in Sunnova’s system that my solar system was interconnected on 7/5. The Suntuity employee and I both emailed Christian several times to request further info and clarification as to why he claimed my system was interconnected, neither of us receiving a response. A week after my initial email to him, I called Sunnova again to try to receive an update. On this call, I was told that their system did not, in fact, have an interconnection date for my account, despite being told the opposite from several other reps on previous calls, but that I was billed because my system was 60 days past installation being complete. I asked the rep what their system showed as the date installation was complete. She told me that she did not have that info (weird, huh?). After that phone call, I sent another email to the Sunnova “issue resolution department” for further clarification. I received a phone call in response to that email from a Selena in Sunnova’s issue resolution department. She first stated that I was billed because my system was 60 days past installation being complete. I asked her to please provide to me the date their records show that my system installation was complete. She asked if she could put me on hold while she tried to find that date in their system (weird, huh?). After a few minutes on hold, she came back on the line and stated that I was billed because my system was 30 days past interconnection, which according to their system, happened on 7/5. I explained to her that we had already established with Suntuity that that was incorrect and that my system remains unconnected as of today. I asked her again to please provide me with the date their records show that installation of my system was complete, and she flat out refused and threatened to hang up on me if I asked her again. Selena tried to suggest that I didn’t understand the language in my contract, and said that even though I am not technically connected that my panels are “producing” and that is the same thing as being “interconnected” and also that "interconnection" and "installation" are the same thing. She either doesn't understand those terms or she is just lying. Sunnova is well aware at this point that my system is not 30 days past interconnection, that it was not interconnected on 7/5, and that it is still not interconnected as of today, but they are refusing to acknowledge this and simply make the correction on my account in their system. They are purposely misrepresenting the status of my account so they can continue to bill me prematurely. I don't want to never pay them, I’m just requesting that they hold off on billing until the proper date, because I'm obviously receiving electric bills at this time and having to pay both them and the electric company every month, and they are refusing.

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1 comment >
Reply from Sunnova: Hello JM, Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. To provide you with the best resolution please provide your system ID and contact us via email at customerservice@sunnova.com

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Service types


Residential solar - Grid tied

Residential solar - Hybrid solar systems

Energy monitoring

About Sunnova


At Sunnova, our mission is simple - to power energy independence. And we are deeply passionate about providing homeowners with a real choice when it comes to powering their homes with cleaner, more sustainable and affordable energy solutions. We are equally committed to creating trusted, long-term relationships with our customers, as they are the very heart of our business. Every day, our customers welcome us, in very real ways, onto and into their homes, and this relationship begins with our trusted sales, installation, and service dealers. While there are many things that set Sunnova apart from other energy providers, one of the biggest is our dealer business model. We work with a very select group of established local solar installers who have comprehensive knowledge of their markets, enabling us to provide the highest quality of service to our customers. Sunnova offers options for every homeowner to help customers gain energy independence and lower their annual utility costs. Sunnova customers in most states enjoy guaranteed energy production, system monitoring, and a best-in-class 25-year warranty. If you are ready to take the first step, learning more about the financial impact that solar will have on your household in your area, Sunnova is the perfect place to start.

Office locations


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Texas - Houston

20 Greenway Plaza, Houston TX, 77046

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Oregon - Bend

, Bend OR,

Licenses


2017604331

Contact Sunnova


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Head Office
20 Greenway Plaza, Houston TX, 77046
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Website
Sunnova