Terry | Castle Hayne, North Carolina | 12/15/2025
SCAM RUN FAR AWAY!
They insteled my panels 16 months ago and my project was never completed. Was on the phone off and on with Sunnova for them to tell me to cll back week from Halooween so they can compesate me, called back to find out their number is no longer in service, my portal is gone and now Sun Strong won't answer me PERIOD.. But don't mind taking the money from my account. Their phone number is garbage you call Sun Strong and it's a phone tree to be placed on hold for hours to be hung up on. And NO there is no Law Suit against either companies yet.
Kirt | Tampa, Florida | 11/18/2025
You know what energy is no good
I was led to believe that it was a real good system I really haven't had any problem with the system it's the people that I've been having a problem with I was lied to about the system then they got me stuck in a contract that I shouldn't have never been in I should have read the complaints first before I dealt with these people
mattyb | Pittsfield, Massachusetts | 11/03/2025
Under new management and int the abyss
After the bankruptcy the new company closed the original portal for absolutely no reason cutting off access to any means for monitoring how much power is being generated. They say you can get into their new system and application. Then they say the old portal can still be used for monitoring (after it was already shut down and closed). Their access to their new system and application doesn't recognize my existing lease account (per their instructions) and I don't know why I need a new account and password because the Portal was a Sunnova account to begin with. And, with a background in such things, why would you shut down the pre-existing portal? Makes no sense at all as you are collecting funds from same sources and continuing, and currently hooked up to same accounts. And, then there is the fact that they have zero customer support, no phone numbers posted... oh, and when you find their secret phone numbers you get a message that all computer systems and phone systems are being worked on and your call is about to be disconnected... thank you for your patience. Thanks for your wasted hours! Is there an active class action suit yet?
W. Shea | Bellingham, Massachusetts | 10/24/2025
SUNNOVA IS THE WORST!!!! RUN RUN RUN!!!!
I absolutely regret installing this system on my house!! I've had the panels since 2017 and they hardly provide any savings at all on my electric bill. Initially, I installed them to be more green and planet conscious but it's been a nightmare!!! My panels stopped producing mid August 2025 and when I called, they scheduled a technician for 10/31/25 and have since cancelled that appointment stating that they don't have any technicians available. I still have no service date scheduled! Every time you call customer service it's a foreign call center with representatives that have zero clue!!! I have stopped paying my monthly lease fee...why should I be paying for something that's not working on top of my increased electric bill!!!?? They have told me that this will affect my credit score. When I ask to speak to a supervisor, I am told someone will call me back promptly. I was told that last week and I'm still waiting! I don't want a response below my complaint from Sunnova apologizing for my experience and asking me to call their foreign call center for help! PLEASE!!! There's a reason why they filed bankruptcy...THEY ARE HORRIBLE!!!! I don't understand why I am forced to deal with a bunch of incompetent people!
Jose | Waterbury, Connecticut | 10/14/2025
Worst company (scam)
Worst company that I have to deal with it I was told I can canceled and remove the panels at any time They’re scam You will end up paying more than before my bill now only for Sunnova is around 400.00 They’re a nightmare
Ryan Chan | Pittsburg, California | 10/07/2025
Panels never worked
I purchased a brand new home from Lennar in March 2025. Since then, the panels have never worked. Sunnova tells me the inverters are broken and need to access the roof. But because the panels are on the 4th floor, they can access it. So I have been waiting 7 months for them to rent a boom lift to fix it. I have been constantly calling them and they tell me they will call me back and they never do. They tell me they appreciate my patience but it's been a long time and they have provided no timeline or plan when they will get a boom lift.
JaRusinga | Elizabethtown, Pennsylvania | 10/02/2025
ITS NOT WORTH IT!!! NIGHTMARE OF A COMPANY RUN RUN RUN
I never write reviews, but this time I had to. Sunnova is the worst company I have ever had to deal with in my life, across all products and services I’ve ever bought. First off, they lie, lie, lie just to make a sale. Then after they make the sale, that’s when you discover that they were lying. Their contracts are made of bullshit and spider bites, literally. We have never met the production guarantee. Their system goes down for weeks on end, making us accrue huge energy bills from the grid. They don’t care. When you call to log a problem, you can be on hold for an hour. Then it sounds like it’s the same one guy who you have to talk to - whether you call billing, technical, doesn’t matter which department you call it’s the same one Pakistani or Indian guy. Who just keeps repeating “I am sorry sir, I am sorry sir”. If you want solar, stay as far as you can from this nightmare of a company. ITS NOT WORTH IT!!!
iHate | Port Saint Lucie, Florida | 09/18/2025
Sunnova is the worst
No wonder they failed. Worst company I've ever dealt with. I got scammed, suckered, and bamboozled and they're the ones that got me. Terrible company, terrible product, terrible service. I only hope they keep failing. Zero positive reviews. I didn't buy from Sunnova, so I didn't check them out prior to purchase. That's part of their scam.
Rafael Torres | San Luis, Arizona | 09/08/2025
Do not get solar
They install solar about two years and I was told to get solar and we would install enough solar panels so I would not have to pay my local utility company. I'm paying average 1000 dollars a year more to the utility company and solar. In top of this worst customer service, not only they don't care about your issues, they lied to you. Is about they selling you their product. DO NOT GET SOLAR FROM THIS COMPANY
TonyB | Pompano Beach, Florida | 08/27/2025
do not use this company
If you are considering becoming a Solar customer, do everything possible to not have Sunnova Energy Corporation service your account. I have been a Solar customer for one year, and while I am pleased to be, hopefully, contributing to the environment by utilizing the power of the sun to power my home, the customer service I have received from Sunnova, has been a headache. I am able to monitor the production of my system via an app on my phone. I reported that one of the panels on my home was only producing at 57% of what the other panels were producing. Obviously, I expect ALL panels to produce at the promised output. I reported the issue in April of this year. 2 months later, June 18th, Sunnova finally sent a technician. He acknowledged there was an issue and worked on the system for approximately 2 hours. He never corrected the issue. Now Sunnova will not stand behind their technician’s inability to correct the issue and are refusing to correct the panel that is not producing at normal performance. I have spoken, and emailed, with 5 different representatives that refuse to do anything to correct the panel, despite the app on the phone clearly showing the panel at 57%. I did not pay to have any of the panels not performing as promised. Now in August, it has been over 4 months and this is the kind of customer service Sunnova provides to their customers. I am a senior citizen residing in Florida and there are laws to protect companies from taking advantage of senior citizens. I will be reporting Sunnova to whatever agency I have to. If you want to not experience the same lack of customer service I have, do everything in your power to avoid this company!
