Nanette | Aurora, Colorado | 07/21/2024
Inability to transfer title to buyer of house
Buyer beware!! I should have known this was going to be a problem when it took about a year to activate the solar panels that were essentially provided by Lennar on my new home. Three years later, upon trying to close the sale of my house, a simple lease transfer of could not be accomplished in a timely manner, causing me to close the house sale in escrow and preventing the buyer from occupying the house until the transfer is accomplished. Customer service people seem to just try to escalate the issues, without actually trying to solve anything. I continue to receive distorted emails asking for a signature when I have already signed the agreement to transfer the lease. How does this company stay in business with practices like this? The only path forward that I can see is through the courts.
A. Stone | San Marcos, Texas | 07/20/2024
Pray you don't need customer service
We love our solar panels we will get solar panels again. We will NEVER get them from Sunnova again though and we have learned our lesson about doing research on back end support reviews before being swindled by rose colored salesmen. After install, if you need anything, you are going to be talking to someone in a foreign call center reading a script that WILL NOT have actual conversations with you. Might as well be a robot. They will verify information, place you "on a brief hold for 5 minutes" no matter what you're calling about, and be completely unhelpful. We had a tornado and hail damage to our roof and needed the panels removed to replace it. 3rd party can remove them for about $3000 but it'll void your warranty. They know it too and Sunnova charged us $10,000 to take them off for the repairs. Even THAT was a nightmare because they opened a case number and then arbitrarily closed it and we had to start the whole process over again. Apparently this is a common thing they do just to pad their numbers. Took from May 14 to July 16 to get the panels off and now we're going through the same crap trying to get them back on. It is inefficient, frustrating, and slimy. Get solar, just don't get it from Sunnova.
Charles Jecminek | Aurora, Colorado | 07/19/2024
Lenny
All I neede is a letter and it has been a week and still have not received. And you can’t tap to anybody that can understand English
Tracy C | Manchester Township, New Jersey | 07/18/2024
Billing Practices
Why are you improper billing me? Why isn’t Eliza returning my calls and why is customer service disconnecting me when I call to follow up . I have written the BBB and now I’m writing the Whitehouse, local city council, consumer affairs, my HOA and my local NJ news. I am a widow and my husband served our country for over 25 years. This is disgusting how I’m being treated. Do Not Use This Company.
Bill Goode | Pacoima, California | 07/17/2024
Timeliness of service
Sonova was over a year late completing the service installation on my home. They said that's one of the contractors went out of business and they were tied up and nobody was getting paid and I was just going to have to be patient. However. When they finally got the job completed and approved a year later, They want to backbill me for a year when the panels were on my roof but they were not energized.And the dwp would not approve it because the installation was not complete. I have a open dispute on the billing. I'm willing to pay but from the date in May where the panels were approved and actually started working. I'm not going to pay over $2000 for electricity that I didn't receive for a full year while I was still paying the DWP.. I have disputed the billing, but nobody has called me back.They are just threatening to. I have disputed the billing, but nobody has called me back. They are just threatening to cut off my service.. When I? Try to call them.I get there's nobody to answer the phone or the person has not clear their voice mail messages and i'm not able to. Leave a message. This is no way to run a company and no way to treat a customer.
Bimson | Scottsdale, Arizona | 07/13/2024
Worst ever
I have been dealin wth this co for over 6 years!!! There is absolutely no discount on electric. Than on top of the electric bill I pay them. Wn I talk to APS they say my electricity wld b the same if I didn’t have the solar but wldnt have there monthly charge!!!! I had the worst agent even and had no idea about solar and didn’t no the seller sld have paid off the solar b4 closin. Which wldnt really have mattered cause I get no saving from my solar and the company does nothing about it.!!!! Worst ever and if all solar co. R like this than I wld say dnt do solar but definitely not this company!!!!
Dean Wassmann | Cape Coral, Florida | 07/12/2024
Stay away from Sunnova at aall costs!!!
Their customer service is the worst I've seen for any global company!!! You cant talk to anyone that is not reading from a manual and can not help you in anyway. I've been dealing with multiple people since Sept 23 and still have the same problem and Sunnova will not fix THEIR problem!! The first thing that should be dead give away is the customer service telephone number is wrong on the main website...
Eric Tones | Hurst, Texas | 07/10/2024
Don’t Do It
I am on the hook for $50k for solar panels - my electric bill hasn’t gone down enough to cover the cost- if you see a Sunnova salesperson in your neighborhood lock the door and ignore them - this is in you best interest
Julie | Oakley, California | 07/08/2024
Sale of my home
I've been trying to get Sunnova to do the transfer documents after I paid off my lease so I can sell my home. I've been contacting them for one month and they have not sent me the DocuSign. My closing of my home sale was supposed to be today at 5 pm but they have not completed their documents for me to sign. They have the money but I can't sell my home on time. I don't even know if they will ever come through. I've called them about 20 times and the buyer and buyer's agent has as well. I've called the customer service line and get a different answer each time. When I talk to a supervisor, they don't follow through with emails documenting my call and the supervisor sending information to the transfer department. I'm afraid I'm going to lose out on selling my home. This is my life savings and I don't know what to do. I really don't think they care or have any business ethics. They bought out my lease from Solar Universe and I got stuck with Sunnova. Please don't get involved with Sunnova. You will regret your business dealings with this company. I think they train their customer service people on how to stonewall you. I asked for supervisor's names and when I call back the customer service person says that they don't have that person on staff. They must just give out fake names to avoid people getting help. Please, please, please don't get Sunnova for your home!
Tom Cifelli | Lake Havasu City, Arizona | 07/06/2024
Lots of deception
Terrible service starting with our rep who lied to us or did not divulge all the info we needed. The installers not professional at all. We voiced concern on the height and angle of panels. Said engineers said ok. The panels don't start producing when they actually should. Project took almost 6 months from start to finish.never recommend them to my enemy. Tom cifelli Lake Havasu, Arizona
