Sunnova

This company sought me out to be a customer and now when I need inspections or repairs or any type of information it cannot be found. I’ve called multiple times and have been told I’m no longer in a territory they serve so they have to get a 3rd party involved to come do basic tasks. I had my other solar company replace and inspect all my panels when it was absolutely beyond something they should’ve had to do. I feel awful for anyone that only has Enphase through Sunnova because you will not get anything from their customer service line.

I signed a residential solar contract (Contract #VX007500482) on August 2, 2024, with a clearly stated annual production estimate of 14,721 kWh, which was central to my decision. After completing the first full annual cycle (July 17, 2024 to July 17, 2025), I verified via Enphase that actual production totaled approximately 9,746 kWh — a 33.8% shortfall. I opened Case #23866578 on August 13, 2025, and followed up on September 2, 2025. I was informed that due to internal management changes, production credits/adjustments are no longer honored, despite continued billing, now under SunStrong Management. Continuing to charge while denying contractual accountability is unacceptable. Communication was slow and evasive, with no technical resolution. I also referred a friend who is now a customer—something I regret. This review is based on contract terms, dates, verified production data, and billing records. Proceed with caution.

They insteled my panels 16 months ago and my project was never completed. Was on the phone off and on with Sunnova for them to tell me to cll back week from Halooween so they can compesate me, called back to find out their number is no longer in service, my portal is gone and now Sun Strong won't answer me PERIOD.. But don't mind taking the money from my account. Their phone number is garbage you call Sun Strong and it's a phone tree to be placed on hold for hours to be hung up on. And NO there is no Law Suit against either companies yet.

I was led to believe that it was a real good system I really haven't had any problem with the system it's the people that I've been having a problem with I was lied to about the system then they got me stuck in a contract that I shouldn't have never been in I should have read the complaints first before I dealt with these people

After the bankruptcy the new company closed the original portal for absolutely no reason cutting off access to any means for monitoring how much power is being generated. They say you can get into their new system and application. Then they say the old portal can still be used for monitoring (after it was already shut down and closed). Their access to their new system and application doesn't recognize my existing lease account (per their instructions) and I don't know why I need a new account and password because the Portal was a Sunnova account to begin with. And, with a background in such things, why would you shut down the pre-existing portal? Makes no sense at all as you are collecting funds from same sources and continuing, and currently hooked up to same accounts. And, then there is the fact that they have zero customer support, no phone numbers posted... oh, and when you find their secret phone numbers you get a message that all computer systems and phone systems are being worked on and your call is about to be disconnected... thank you for your patience. Thanks for your wasted hours! Is there an active class action suit yet?

I absolutely regret installing this system on my house!! I've had the panels since 2017 and they hardly provide any savings at all on my electric bill. Initially, I installed them to be more green and planet conscious but it's been a nightmare!!! My panels stopped producing mid August 2025 and when I called, they scheduled a technician for 10/31/25 and have since cancelled that appointment stating that they don't have any technicians available. I still have no service date scheduled! Every time you call customer service it's a foreign call center with representatives that have zero clue!!! I have stopped paying my monthly lease fee...why should I be paying for something that's not working on top of my increased electric bill!!!?? They have told me that this will affect my credit score. When I ask to speak to a supervisor, I am told someone will call me back promptly. I was told that last week and I'm still waiting! I don't want a response below my complaint from Sunnova apologizing for my experience and asking me to call their foreign call center for help! PLEASE!!! There's a reason why they filed bankruptcy...THEY ARE HORRIBLE!!!! I don't understand why I am forced to deal with a bunch of incompetent people!

Worst company that I have to deal with it I was told I can canceled and remove the panels at any time They’re scam You will end up paying more than before my bill now only for Sunnova is around 400.00 They’re a nightmare

I purchased a brand new home from Lennar in March 2025. Since then, the panels have never worked. Sunnova tells me the inverters are broken and need to access the roof. But because the panels are on the 4th floor, they can access it. So I have been waiting 7 months for them to rent a boom lift to fix it. I have been constantly calling them and they tell me they will call me back and they never do. They tell me they appreciate my patience but it's been a long time and they have provided no timeline or plan when they will get a boom lift.

I never write reviews, but this time I had to. Sunnova is the worst company I have ever had to deal with in my life, across all products and services I’ve ever bought. First off, they lie, lie, lie just to make a sale. Then after they make the sale, that’s when you discover that they were lying. Their contracts are made of bullshit and spider bites, literally. We have never met the production guarantee. Their system goes down for weeks on end, making us accrue huge energy bills from the grid. They don’t care. When you call to log a problem, you can be on hold for an hour. Then it sounds like it’s the same one guy who you have to talk to - whether you call billing, technical, doesn’t matter which department you call it’s the same one Pakistani or Indian guy. Who just keeps repeating “I am sorry sir, I am sorry sir”. If you want solar, stay as far as you can from this nightmare of a company. ITS NOT WORTH IT!!!

No wonder they failed. Worst company I've ever dealt with. I got scammed, suckered, and bamboozled and they're the ones that got me. Terrible company, terrible product, terrible service. I only hope they keep failing. Zero positive reviews. I didn't buy from Sunnova, so I didn't check them out prior to purchase. That's part of their scam.

They install solar about two years and I was told to get solar and we would install enough solar panels so I would not have to pay my local utility company. I'm paying average 1000 dollars a year more to the utility company and solar. In top of this worst customer service, not only they don't care about your issues, they lied to you. Is about they selling you their product. DO NOT GET SOLAR FROM THIS COMPANY

If you are considering becoming a Solar customer, do everything possible to not have Sunnova Energy Corporation service your account. I have been a Solar customer for one year, and while I am pleased to be, hopefully, contributing to the environment by utilizing the power of the sun to power my home, the customer service I have received from Sunnova, has been a headache. I am able to monitor the production of my system via an app on my phone. I reported that one of the panels on my home was only producing at 57% of what the other panels were producing. Obviously, I expect ALL panels to produce at the promised output. I reported the issue in April of this year. 2 months later, June 18th, Sunnova finally sent a technician. He acknowledged there was an issue and worked on the system for approximately 2 hours. He never corrected the issue. Now Sunnova will not stand behind their technician’s inability to correct the issue and are refusing to correct the panel that is not producing at normal performance. I have spoken, and emailed, with 5 different representatives that refuse to do anything to correct the panel, despite the app on the phone clearly showing the panel at 57%. I did not pay to have any of the panels not performing as promised. Now in August, it has been over 4 months and this is the kind of customer service Sunnova provides to their customers. I am a senior citizen residing in Florida and there are laws to protect companies from taking advantage of senior citizens. I will be reporting Sunnova to whatever agency I have to. If you want to not experience the same lack of customer service I have, do everything in your power to avoid this company!

If I could give this company zero stars, I absolutely would. I had the worst experience with Sunnova Energy and I feel completely scammed. First off, the whole process was a nightmare from start to finish. It took over a YEAR to get my system connected, despite being lied to multiple times about the timeline. They promised me that my SCE bill would be eliminated and that I would only be paying them, claiming I would actually save money. Well, none of that happened. In fact, my electric bill didn't go down at all, and I’m now stuck paying both Sunnova’s $200/month and my electric bill, which can range anywhere from $100–$350. To make things worse, the system was set up incorrectly for the entire first year, and I didn’t find out until later that they had set a 7-day cancellation window that had already passed by the time I discovered this issue. They falsely changed my contract and I had no chance to cancel or dispute any of it. In addition, the service and communication were absolutely appalling. I submitted multiple complaints and called them several times, but they always insisted that the system was functioning fine on their end. They refused to listen to my concerns and never once addressed the underlying issues. The customer service is a joke – they don’t care about you once you sign that contract. One of the most disgusting things they did was when they put holes in my attic vent and just plugged them with plastic, which led to mold growing throughout my home. I’ve asked multiple times for them to remove the equipment since I’m stuck with the bills and the problems, but they refuse to do anything about it. This company is a horrific scam, and I feel completely trapped in this situation. I just want out of the contract, but it seems like there’s no way out. Do yourself a favor and stay as far away from Sunnova as possible. There are far better energy companies out there that actually care about their customers and don’t deceive them into bad deals.

Do not use this company. They are one of the worst companies I’ve ever dealt with. They do not have a call center in the US. You can barely understand when you talk to somebody. They never resolved the problem they give you a runaround by far some of the worst customer service I’ve ever come across.

They cost me $7,000 worth of damages, refused to pay for them, then filed bankruptcy.

Every time I’ve had to engage Sunova for a post installation system repair and/or service I am shocked by the lack of attentiveness. From being on hold for hours waiting to speak with a customer service representative, to having to contact the installer myself to schedule a repair. Additionally, Sunova is contractually negligent in monitoring my system on multiple occasions resulting in hundreds if not thousands of out of pocket costs due to my system being down and pulling power from the grid. Their power generation guarantee is a joke.

My system hasn't been working for the past 5-months, so no I am paying for solar (with zero benefit) on top of still paying for my full electric bill.

I made a mistake and purchased the system to get rid of PPA about a year ago. Paid them $15,000 and I am yet to receive a confirmation that the system is mine. The online page still shows it as PPA. Last may, I asked for equipment help. Created 3 cases just to see them cancelled or closed without my knowledge. They are not honoring their obligation as they indicate in their media releases.

I have 2 micro enters that are out causing two of my Panasonic not to work I have been calling for the past 6 months first I get a case number get the run around telling me that the operational department is waiting for approval of travel from Texas to California for your tech to come out my system then decides to work for 5 days then the micro inverters go out again then you close my case. I told you that this is happening and that I even called Enphase and they have talked to you several times to tell you that these to micro inverters need to be replaced by you Sunnova since your my installers still you give me the run around and take my payment every month how about if I stop my payment I bet then you would be calling me about that. You chose to file bankruptcy chapter 11 and before that I had no problem but now you pulled your company out of California and laid off 784 people how’s that fault? Then on July 15, 2025 I called back and my first case is closed starting from square one with a new case number

When I Bought my house transfer the lease with this panels.. Worst mistake ever Right now I'm paying more than my old house Plus they came to my house because one of the panels wasn't working.. They destroy my roof now I have a leaking roof and they're not responsable plus they want 5 thousand dollars to remove and reinstall them.. I'm about to take them out of my roof and trash them.. And will stop all the payments

WHY ARE MY SOLAR PANELS NOT BEING REINSTALLED IN A TIMELY MANNER? My contract said that the re-stelltion of solar panels will be done within a 60-day time frame, this delay places you in breach of contract. Why should I continue to make monthly payments for something I am unable to use? My first call to have the panels reinstalled was om March 25th when I was told that someone from customer service installations would call me back within 48 hours (I am still waiting for that call). I then called at least 2 times a week until in the first week of May, I was given a June 5th reinstall date. On Thursday June 5th the crew was a no show, that is when I found out the I had been rescheduled for July 8th. On July 8th a small crew showed up to start the reinstall, but had to stop by 11:30 due to time scheduled and high heat. Only two of the crew returned the next day (one was at the Hospital with a newborn baby), but again because of scheduling and shore crew the were not able to get very far with the reinstall. They have only gotten brackets and rails on the front and back of the garage. They did put up brackets over the kitchen, but there were no solar panels over the kitchen, most of the panels were on the front of the house facing the south. The customer service I have received has been the worst of any business I have ever delt with. William Haas

Don't monitor if system is working. When YOU realize it isn't working and report it they DO NOTHING. They do however continue to collect your auto pay. The panels have always under produced. WORST FINANCIAL INVESTMENT I HAVE EVER MADE. I am going in circles trying to figure out how to file a lawsuit against them.

Ive had my solar for 4 years system was supposedly over built so I would never have a true up each year my true p is higher this year is was over 4000.00 my app states no ctivity and I think system is not working nothing but junk also my ceiling inside house is cracking from the weight

I have been trying to get in contact with Sunnova customer service to replace the damaged microinverter. The process started in Jan 2025. They came three times (first time to inspect, second time to take picture for the manufacturer warranty, third time to take more pictures for the manufactures because they need more information). My case was approved in March/April 2025, then they said they were waiting for the replacement part to arrive. And the part was arrived in early June 2025, but their customer service said that their operation team needs to get back to me for an appointment. I have been following up for the appointment and every week said the same thing "our operation team will have to get back to you for the appointment" And then today, I got an email saying the work order was cancelled because they said my system goes back to normal which is not true as my production report still showing one of the panel is not generating any energy. So I called again and they said they will have to create a new work order. I am not sure how long do I have to wait for the replacement part to be installed. It appears that their customer service line only taking phone call and their operational team never seemed to call back for appointment or just find excuse to delay. I will provide update on my case once they will call me back (if they ever will) or I will have to just keep following up.

My solar hasn’t produced for 36 days and I can’t get anybody to come and fix it or tell me if I’m going to be reimbursed for my loss of energy production, the last service man was here two weeks ago and said he needed some clamps and he would be back never did come back Now. They tell me they were waiting on parts.

This is the third time I have contacted you, and I have not received a refund of 300.00 USD for the system interconnection. I have received three phone calls from you but the money has not arrived yet. On the other hand , the system's production is below what I consume, and that's not what they told me when they sold the system . For two months, I've had to pay the LCEC, 75.00 and 25.00 respectively. And I wonder how effective that study was ? There are only two of us living at home, and we spend less than eight hours away from home. Inexplicable!!!!!!

First, I was told once everything got started it would take 3-4 weeks. Try 8 months. The story their sales rep told me about since I already have solar panels if I add more I would continue not receiving a monthly bill from PG&E. The only bill I would receive would be the end of year true up, but I would produce enough energy to eliminate the EOY true up. That was absolutely not true. The EOY true up does go away, but only because I have to pay it every month now. Before V3 & Sunnova I was paying a monthly Average of $575. Buy the end of the year I will be paying an average of $700 a month. I contacted PG&E. PG&E said by adding more panels I went from rate schedule NEM 1 to NEM 3, which requires the bill to be paid monthly. Now with their partners, Sunnova, I have a monthly PG&E bill plus & payment to Sunnova. I was told my Sunnova payment would never be more than $150.00. Last bill was $166.00. When I contacted Sunnova I was told that my payment was based on how much electricity the solar panels produce. The more they produce, the higher the bill, so the more I pay each month.

I wish I could give zero stars for our experience with Sunnova. This company has been absolutely horrible to deal with. After a devastating fire at our home, we reached out to Sunnova for help coordinating the removal of the solar panels so construction work could proceed — and were met with nothing but silence and roadblocks. Not only did they refuse to assist us during an emergency situation, but their technician failed to return to the property or even report on the condition of the home. No follow-up. No removal of the panels. Just complete abandonment of responsibility. Even worse — they have now placed a lien on our home, despite the fact that it was their team who failed to take action or even communicate. We tried to escalate the matter, but you can’t speak to a manager. There’s no access to their legal department, and our calls and emails go unanswered. It’s like dealing with a wall of silence. To make matters worse, they’ve taken advantage of my father throughout this ordeal. This company operates more like a scam than a legitimate solar energy provider. We are heartbroken and frustrated, and we want others to know not to trust Sunnova with your home or your peace of mind.

I have been trying to get in contact with Sunnova about damaged solar panels from a storm. I reached out several times. It has been weeks and they can't give me any updates. They won't even let me know what is in my case at the moment because they say "the notes are internal". We can not move forward with insurance or with repairs to our roof until we hear back from Sunnova, as we have already heard back from everyone else. Sunnova, do not reply to this review with your "customer service" email, we have already tried that several times, along with the chat. I want a real office I can go to and a real local number I can call in order to get this resolved.

I signed up with Sunnova under the impression that I was receiving a grant for solar panels. Turns out, it’s actually a lease—a crucial detail that was never made clear during the sales process. Now, I’m unable to refinance my home unless I pay off the lease entirely. My only options? Pay $20,000 to have the panels removed, or $25,000 to buy them out. Both are outrageous, especially considering how poorly the system performs. To make matters worse, my electricity bill is higher than it was before installing solar panels. The system is producing only 25% of what my household actually uses. Isn’t solar supposed to reduce your energy costs? Every time I call for help or clarification, I get vague answers or conflicting information. Even the customer service reps seem confused by the contract terms. There is zero transparency, and as a consumer, it’s incredibly frustrating to be left in the dark (ironically) about something as important as your home energy system and finances. Sunnova has been a huge regret. I wouldn’t recommend them to anyone until they get their contracts, performance, and customer service straightened out.

Sunnova's claims process was, for me, absolutely terrible. Their equipment install caused leak issues from our roof into our house. There own technician came out and determined as much. The leak was bad enough that after four attempts to address the leak itself we were required to replace the entire roof. Their mismanagement cost us tens of thousands of dollars all told. The claims process drew out beyond two months always with me writing another email asking about progress on my case. In the end I was met with a response saying - sorry for the inconvenience, we can't help.

I inherited a home from my father-in-law at passing and had no part in signing the lease that was a ridiculous $$$ amount that I had to pay when selling the home. They came door to door and took advantage of a 88 year old that lived alone. Had him sign a 25 year lease knowing he wouldn't see those 25 years. Wanted to charge us to remove them, move them and/or buy out the lease. The house was in a trust so they said we were responsible because the solar panels went to the house even tho they weren't paid off. It looks months to get a total but out cost from them as well as the laye fees kept piling up! Worst company i have ever had to deal with. Highly recommend NOT using them for Solar. Now they are filing bankruptcy! Took advantage of the elderly, stole money from us when we had no part of the company and just wanted them to take their solar panels and stop harassing us as we were lying my father-in-law to rest. Sickening people ! Shame on you Sunnova!!!!

We are trying to sell our home and we have been FIGHTING for weeks to get Sunnova to send us a letter with the purchase price, remaining balance and monthly payment for the new buyer. Customers can only speak to offshore customer service that keep giving you the run around and stating "there is a case file". If you hear that Sunnova has partnered with ANY installation company RUN and RUN fast.

I purchased new home in Stockton, CA. My escrow closed June 24, 2024. My solar still not activate. I has been nothing but headache with them. I try to call so many time and always an excise due to PG&E. Because of their bad customer service. I don't recommend this Sunnova as your solar choice. And now i find out my back up battery is not install correctly so it not working too. Try to call them and still no luck.. I am writing this review and hopefully someone at Sunnova contract me.

Sunnova has terrible customer service , can’t get a straight answer on anything. Opens a work order but it takes weeks for anyone to show up . System isn’t generating power, haven’t saved on electricity but somehow my solar cost went up .. the excuse was that my system made MORE solar energy than expected so that costs more. Make it make sense. I’m extremely mad at myself for falling for the solar conspiracy.

I think Sunnova is the worst company I have ever dealt with in my adult life. They are sheisty and have a “scam “ like feel when interacting with them. They have their reps lying to customers with no real resolution being actioned. Since installation I have not received my credit per contract and I have tried calling at several times plus email however their customer service team barely can communicate in English and they have no way of contacting the corporate office other than sending an email and it’s clear they ignore those as well. Save yourself the headache! Use another company, avoid this company!!!!!

Radix Solar installed the panels and after 7 failed inspections they said they were done. I was promised 14.750 kwh and all I got was 4.9kwh. After 7 months it is up to 8.9kwh. I called customer service and they told me if I look in the contract they have 1 year to get me up to the promised 14.750 so I will have 2 electric bills. Never in my life have I been lied to so bad.

Worse company don’t do business with them . Even after a year of installation they are yet to complete the final step with the utility company.

Wish I never would have got involved with these people!! It’s a beautiful sunny day in California, my solar panels are producing zero, my batteries are zero! Don’t even bother trying to call their phone number ending in Sonnova customer service phone number ending it 6682, even though it claims to be a Texas company calls or directed offshore to people that English is not their first language and they are worthless!! I’m afraid I’m gonna have to find an attorney to get out of this mess, I’m just hoping to spare someone else to pay an agony!

Absolutely awful. The worst decision of my life. The worst customer service I’ve ever experienced. They went back on their word multiple times. We had different representatives tell us different things. Upon installing the solar they said we could transfer & take our panels with us. That was a lie! Luckily I sold the house with the panels because they would not let us take them with us/transfer service. Very expensive lesson!

My roof needs replaced. I contact Sunnovas. They gave me a ridiculous price to remove and replace my solar panels. Insurance company gave the go ahead. I paid the 10% and have not received a call to set up a removal date as promised. I emailed 3 times and have not received a return call. My roof needs replaced badly and they are the hold up. This is my 3rd run in with Sunnovas - on different issues - should have learned my lesson. I will be contacting someone to get out of this ridiculous company!!! RUN!!! RUN!!! RUN!!!!

Dealing with Sunnova has been extremely disappointing, even though both me and the escrow company has provided proof that the house was sold/the deed is in the name of the new owner, they will not remove me from the equipment/continue to contact me about the equipment/appointments as the buyers havent contacted them(even though neither of us have any control over this). They are even trying to charge for these appointments they are scheduling even though I have nothing to do with the house/panel anymore.

So back in January of 2024, I started the process of purchasing the solar batteries from Sunnova. It took them 9 months to get them installed on the house. It FAILED the town inspection and the batteries needs to be moved to a new location. The inspection was in November. Still waiting to have them moved to a new location as of April of 2025. I am no longer under contract since it is past the expiration date. I have called the project coordinator multiple times. I keep getting different answers and they are like it is in the backlog but you will hear something in the next few days. This started back in January. I am at the point that I want them to come take the batteries and go a different route. I have asked multiple times to speak to a manager and have never been able to get to a manager. Their customer service department is awful and they don’t have a clue on what they are doing.

Im from Phoenix Arizona... a salesman showed up at my door and wrote me a note ( I have it still) and promised me that I'll get nearly $12k tax credits for purchase thier solar system and made me sign contract..and now my tax guy said that he's sorry to inform me that is not tax credits.. I'm looking into Disabled Lawyers and going fight against that company.. it's Wrong! Sunnova agent please do not leave comment about me to call your company and file complaints..sorry it not work this way we have to get a Lawyer outside of your company and make sure that your company will be against by me.

The sales and install process was very smooth and well done by Trinity Solar,. The post-sales "customer service" by Sunnova is the absolute worst CS I have ever experienced. Production is not what I expected and no-one can reconcile what we are producing, using and sending to Eversource. I have been chasing information from them for over a year. Upon each contact with them, they talked down to me as if I was too stupid to know that on rainly or cloudy days we would not produce as much….duh! When I FINALLY got a technician here a year later, it turns out that I have 2 panels that are under-producing! Several calls later, I finally get a date set for their replacement. I return early from vacation to be here for it and then...they never showed up. When I called "customer service" I find out they cancelled the work order and never told me. Supposedly they escalated my case but now after more calls and emails to the person that was supposed to help me, almost a month has passed with nothing done. I eventually got ANOTHER work order submitted and supposedly they will be here in two weeks.

This company is a joke. They botched my roof in 2021 when they put my solar panels on. I have excessive water coming in and they won’t take responsibility. They tell me to contact the roofers that they hired to put a new roof on. In the meantime the damage is getting worse and worse. I call for a supervisor and they leave me on hold and never get back on until I eventually hang up. Steer clear of this company, they do not stand behind their work. Case #22470603

I found out some of my panels aren't working. Contacted Sunnova and they had no idea. Multiple appointments missed and then the one a tech shows up to he says he can't do anything and needs more people. Customer service is sweet but can't give you an update until they hear from Operations. I am asking for a $500 dollar credit and will update as I hear back. Super frustrating.

My box is not working and I’m paying high PGE bills. I have called and reported this but no one at this company is interested in helping. I have scheduled this service 4 times and they continue to cancel or not show up. I have taking all these days off from work to stay home for nothing. They scheduled me for a Saturday, they called the day before and said we don’t work Saturday’s any longer, what company does that. This has been very frustrating and I’m very close to call an attorney. This is the worst company with the worst service, the management is useless and don’t care about people. I am giving this company no stars, rude, useless, lazy and so on. I wish I could cancel them, I will not refer anyone to this company.

After months of Sunnova not producing any energy. Having to pay a power bill AND a Sunnova bill. Sunnova servicing my unit over three times in the last three months AND still not working. Scheduling issues, poor customer service, agents that speak extremely broken english, I am FRUSTRATED. Sunnova is NOT the way to go. I REGRET EVER purchasing solar from Sunnova. Today, March 27, 2025, I checked the productivity and it is 27%. UNACCEPTABLE! I HAVE PAID OUT OF POCKET NEARLY 1 $1000.00 IN THE LAST 3 MONTHS NDITIS CLIMBING THIS MONTH. AND TODAY I HAVE A POWER BILL AND IT IS JUST ME IN MY HOME PLEASE DO YOURSELF A FAVOR DO NOT PURCHASE SUNNOVA SOLAR, I PROMISE YOU WILL REGRET IT!!!!!!!!

How can I paint a picture of such a magnitude in such few short words? The only word I can come up with is “ RUN FAR AWAY FROM THIS AGENCY”. They will lie , cheat , and attempt to swindle you . They are not who they say they are and they will take advantage of vulnerable senior citizens who are on their death beds . DONT FALL FOR THEIR B.S.