Sunnova

Verified profile
Updated: 18 March 2023
Installer

Installing solar since 2012

Sunnova logo

1.97 from 537 Reviews

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Sunnova reviews


Breakdown of consumer reviews

Sales Process

2.8

Price as quoted

2.8

On schedule

2.6

Installation quality

2.8

After sales support

2.2

Latest good review thumbs up

Diane M | Stevenson Ranch, California | 01/31/2023

Sunnova Solar Panel

Worst Company ever. If they call you RUN. Had my Solars installed about 3 years ago and have had problems ever since. Damaged my roof and would not come during Covid to repair so I waited then I was told my warranty on roof was expired even though they couldn't come due to the Pandemic. Then my Solars did not work for 9 months at all. Got an $8000 bill from Edison said I would be reimbursed at my three year production report. I got $600 and now nobody answers the phone or returns calls. When you call for a problem it is outsourced so they never answer your questions or concerns. You cannot speak to management directly or have a phone number. They will call you back in 2 days. If you miss the call because you work then too bad, they leave the customer service number again and you go through the same process of getting no help and no answers. Worst company and customer service ever and no follow through. This is a brief description of the nightmare i have gone through with this company. I am reporting to BBB and may have to hire an attorney. It's just exhausting. When you email customer service because you cannot talk to anyone o the phone they NEVER respond. I have proof.

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1 comment >
Reply from Sunnova: Hello Diane M, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to resolutions@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you. -LG

Latest bad review thumbs down

Keenan | Tampa, Florida | 03/22/2023

Not much better than SCAMMERS!

Sunnova and its partner contracted with me on 10/1/21 for a solar system and HVAC unit. It was to be complete in 2021, and only take 2-3 days to install. They didn’t get panels and HVAC installed until March 2022, however they installed an HVAC that only can cool, leaving me without heat for over a year now, and they didn’t interconnect the system until February 2023. The installer partner has gone bankrupt (scam company that opens a new one once he gets bad reviews), and Sunnova refuses to the complete the job as contractually required! This isn’t a surprise as they have done thousands of people wrong already! I have stopped payment and won’t be paying Sunnova, termination notice has been sent. Avoid these scammers at all costs!

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1 comment >
Reply from Sunnova: Hello Keenan, we are sorry to hear you have been having issues with your solar system. Can you send an email to digital-interactions@sunnova.com with your system ID and a phone number where we can reach you at?*JA*

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Kenneth Leal | El Dorado Hills, California | 03/18/2023

Sunnova customer service poor and tactics are borderline illegal

My wife and I purchased additional solar panels through Senga energy in Northern California. Senga's secondary contractor Sunnova provided and installed the panels and inverter. The additional solar panels, inverter and equipment installed by Sunnova personnel worked for approximately one month then quit working. Sunnova scheduled a crew to come out and repair our service. The crew arrived and worked on the equipment for approximately 3.5 hours and were unable to locate the problem. When the work crew contacted their Forman by phone he acted extremely put out, was extremely rude and told the crew to stop working on my panels and get to their next job, He obviously didn't realize he was on speaker phone or that I was present. eventually they ordered and replaced the inverter and were ablate get our system working. the next month Sunnova scheduled a service check up and failed to show up for their appointment. I never received a phone call or apology. So months go by and my wife and I apply for a small home equity line of credit and our credit union informed us that we had a UCC lien on our home through Sunnova. My wife attempted to reach Sunnova and on their website found information for $300.00 they would remove the UCC lien. I contact my sale rep from Senga energy who said they or he would pay the cost. My sales rep from Senga showed up the next day with $300.00 dollars cash to get the UCC lien removed. My wife paid the money and they said it would take 30 to 45 days to get the removal documentation completed and sent to the credit union, but for another $100.00 they could have it done in two days. It sounded a little bit like a shakedown. I contacted Sunnova customer service and reached a representative who could barely speak English. after discussing my displeasure over their shake down for dollars for 20 minutes and getting no where I asked to speak with a supervisor. I was told the supervisor was busy and would need to return my phone call. I provided my contact information but never received a call back. Due to time constraints on our loan we paid the additional $100.00 to get the UCC lien taken off only to find out it was put on again a week later. Senga energy thank you for being stand up organization but Sunnova you leave a lot to be desired.

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1 comment >
Reply from Sunnova: Hello Kenneth Leal, we are sorry to hear about your experience. Can you send an email to digital-interactions@sunnova.com with your system ID and a phone number where we can reach you at? Please know that we take this matter seriously and look forward to resolving this for you. *CP*

Sharon W. | Arlington, Texas | 03/10/2023

Worst Customer Service, Scam

Couldn't pay my bill they cut off service, when I paid bill in full they said it would take up to 5 days to restore service, I asked to be connected to supervisor, I was told one would call me back. Never received a call, then 7 days later still no service reconnected. Called back and was told the work order was in, but they could not tell me when my service would be reconnected, so 7 days after they received my money I still have no service and no date when service would be restored. When I asked why no call from supervisor they said we don't know their schedule so we don't know when they will call you back.

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1 comment >
Reply from Sunnova: Hello Sharon, thank you for bringing this to our attention. We are sincerely sorry to hear about your experience. Would it be possible for you to send us a valid phone number or a system ID? Please know that we take this matter seriously and look forward to resolving this for you. *DM*

Bhavna | Edison, New Jersey | 03/08/2023

Unreachable, worst customer service

I reside in New Jersey. It's been 17 days trying to follow up with Sunnova, regarding the temporary removal of Panels as we are building 2nd floor, they need to contact a third party and have no reply on how to proceed further. It's mental stress to deal with them, at this point I am even ready to come out of their contract. would never recommend Sunnova to anyone. ref:_00DE0chZX._5004W2HBaUu:ref ]

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1 comment >
Reply from Sunnova: Hello Bhavna, we apologize for the inconvenience. Can you please reply with your system ID and a phone number where we can reach you at? *DM*

Felipe Luna | Revere, Massachusetts | 02/21/2023

Get yourself a bill

This company engaged in deceptive sales practices that were designed to mislead you into signing a contract that did not provide the benefits you expected. By promising a low monthly bill without providing much in return, they may have lured you into an agreement that locked you into a long-term contract that was not in your best interests. It is never acceptable for a company to engage in dishonest or unethical behavior, particularly when it comes to something as important as the environment and the energy resources we rely on to power our homes and businesses. Customers deserve to be treated with respect and honesty, and should be provided with clear and accurate information about the products and services they are considering.

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1 comment >
Reply from Sunnova: Hello Felipe Luna, thank you for bringing this to our attention. We are sorry to hear about your experience. We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward resolving this for you. *EO

Iliya R | Mount Laurel, New Jersey | 02/16/2023

Lies, Fraud, no Accountability

I got the solar system from them with lots of promises. But after issue after issue lies, deception, and completely ignoring me as a client. I hope this review helps people stay away from crooks. Brian Valente was my rep and sure made alot of promises. My account is now with Sunnova energy, who is a terrible customer service company, they dont answer emails or phone calls. But back to to Trinity, I was promised a savings of $600 a year, well its been 7 years. Guess how much my annual savings have been for last few years. 2022 savings a whooping $32.00 2021 The system under produced so much that there was no savings actually cost more money. Oh also they originally promised me 33 panels that would produce almost 9kw but only installed 28 panels without my authorization. When I asked them why, they said they overestimated the amount and that it would still produce this same amount. And also told me if it doesnt they'll come back and add more panels to make sure the need is met. (another big lie) Fun bunch. So if you want to get swindled lied to and deceived this is the company to pick.

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1 comment >
Reply from Sunnova: Thanks for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. HV

Yan | Richmond, Texas | 02/14/2023

Terrible service - roof leaking still not fixed

We reported the roof leaking under solar panel more than one month ago. Still it has not been fixed. It took almost one month finally we had first appointment from Sunnova-inspection. But the person only looked from inside house, he said it was too wet to get on roof. Second appointment , we had a roofer waiting, one technician from Sunnova came, but said two people needed to remove panel , plus it was wet. Appointment was canceled. Third appointment was morning , we including roofer waited all morning . During waiting , we called customer service four times, they confirmed again appointment was morning, but they don't know why nobody there. No one ever called us. We don't know when will be next appointment. More raining are coming. Customer service never had any help at all. no response to our emails, no answer to phone calls. The wrost company ever.

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1 comment >
Reply from Sunnova: Hello Yan, thank you for bringing this to our attention. We are sorry to hear about your experience. We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward resolving this for you. *EO

Duke nukem | San Jose, California | 02/07/2023

Worst company ever

Leased was passed on by the previous owners when I bought the home. It has been a nightmare to work with them to get my solar panel to be removed since I need to change the roof. Case was created on Dec 7th and still no resolution and so far I am keeping my fingers crossed that there are no leaks in the roof during the rainy season. Moreover they are charging me $6.6K to remove the solar. Day light robbery if you ask me. I consulted Sun solar which is the company my neighbor uses. They looked at it and told me it shouldn't cost more than $2K to remove this. Clearly Sunnova is highly dishonest company and they employ a bunch of morons who can't even resolve the case.

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1 comment >
Reply from Sunnova: Hello Duke nukem, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us your phone number and system ID to resolutions@sunnova.com so we can investigate this issue? Please know that we take this matter seriously and look forward to resolving this for you. *DMS*

Toby Evetts | Santa Clarita, CA | 02/06/2023

Appalling Service

We have had engineers out every month for the past two years trying to get this system working. The battery was recently replaced and even while they were here it was obvious it wasn't communicating. Since then we've been asking them to come back and finish the job and they are just ignoring us.

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1 comment >
Reply from Sunnova: Hello Toby Evetts, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward resolving this for you. ^ SG

Dave | Green Valley, Arizona | 02/04/2023

Sunnova support cannot identify and fix issues

I’ve had issues with my solar system battery multiple times. Sunnova is supposed to be monitoring the system but they have never found a problem before I discovered and report it. And then I have to wait a long time until they can “verify” that there’s a problem. Tech support has no knowledge of how the system works and can’t offer instructions on what to do. I was told that “I have to just wait for the system to take it course”. When I ask how long it would take to address the issue, the Issue Resolution Specialist was very rude and kept interrupting me. He wouldn’t let me speak even after I listened to him for several minutes rattle on about how their service is fine and needs more time, then he hung up on me. I’ve been in tech support most of my career and would never treat a customer the way he talked to me. Sunnova needs to train their customer service representatives. Both on how to technically assist and how to speak respectfully to customers. They also need to fix their monitoring systems so they can live up to their promises regarding system monitoring.

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1 comment >
Reply from Sunnova: Thanks for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. *MJ*

Julie Jackson | Plano, Texas | 01/31/2023

Awful as usual!

As usual, horrible customer service. Tried to get info regarding batteries for my solar. Got an email with the offer and the monthly price was wrong and the salesman pretty much said, OOPS, I was wrong! Then I asked to see the contract to make sure to see if what he was offering was correct. I got a contract sent to me and had questions. I replied to the email received and never got an answer. I texted Eric to ask if he saw my questions and he said that was sent by someone else. He asked my questions, I copied and pasted and he said he was wrong about the price! Also he just repeated the standard info in the contract regarding the 25 year warranty, but I had questions regarding that. He said contracts are different state to state and he may not be able to see it! I called, because I was tired of texting and he never answered or called me back. I sent another text, saying I just called, I was tired of texting and he never answered back. This was on Friday. I texted him again asking if he was done talking to me or going to have someone else call me and...crickets! If you are trying to sell something, you should have a copy of the dang contract! Terrible service, yet again!

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1 comment >
Reply from Sunnova: Hello Julie Jackson, thank you for bringing this to our attention. Can you please send us a private message to resolutions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. *MJ*

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Service types


Residential solar - Grid tied

Residential solar - Hybrid solar systems

Energy monitoring

About Sunnova


At Sunnova, our mission is simple - to power energy independence. And we are deeply passionate about providing homeowners with a real choice when it comes to powering their homes with cleaner, more sustainable and affordable energy solutions. We are equally committed to creating trusted, long-term relationships with our customers, as they are the very heart of our business. Every day, our customers welcome us, in very real ways, onto and into their homes, and this relationship begins with our trusted sales, installation, and service dealers. While there are many things that set Sunnova apart from other energy providers, one of the biggest is our dealer business model. We work with a very select group of established local solar installers who have comprehensive knowledge of their markets, enabling us to provide the highest quality of service to our customers. Sunnova offers options for every homeowner to help customers gain energy independence and lower their annual utility costs. Sunnova customers in most states enjoy guaranteed energy production, system monitoring, and a best-in-class 25-year warranty. If you are ready to take the first step, learning more about the financial impact that solar will have on your household in your area, Sunnova is the perfect place to start.

Office locations


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Texas - Houston

20 Greenway Plaza, Houston TX, 77046

Licenses


2017604331

Contact Sunnova


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Head Office
20 Greenway Plaza, Houston TX, 77046
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Sunnova