Sunnova

This is the third time I have contacted you, and I have not received a refund of 300.00 USD for the system interconnection. I have received three phone calls from you but the money has not arrived yet. On the other hand , the system's production is below what I consume, and that's not what they told me when they sold the system . For two months, I've had to pay the LCEC, 75.00 and 25.00 respectively. And I wonder how effective that study was ? There are only two of us living at home, and we spend less than eight hours away from home. Inexplicable!!!!!!

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First, I was told once everything got started it would take 3-4 weeks. Try 8 months. The story their sales rep told me about since I already have solar panels if I add more I would continue not receiving a monthly bill from PG&E. The only bill I would receive would be the end of year true up, but I would produce enough energy to eliminate the EOY true up. That was absolutely not true. The EOY true up does go away, but only because I have to pay it every month now. Before V3 & Sunnova I was paying a monthly Average of $575. Buy the end of the year I will be paying an average of $700 a month. I contacted PG&E. PG&E said by adding more panels I went from rate schedule NEM 1 to NEM 3, which requires the bill to be paid monthly. Now with their partners, Sunnova, I have a monthly PG&E bill plus & payment to Sunnova. I was told my Sunnova payment would never be more than $150.00. Last bill was $166.00. When I contacted Sunnova I was told that my payment was based on how much electricity the solar panels produce. The more they produce, the higher the bill, so the more I pay each month.

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I wish I could give zero stars for our experience with Sunnova. This company has been absolutely horrible to deal with. After a devastating fire at our home, we reached out to Sunnova for help coordinating the removal of the solar panels so construction work could proceed — and were met with nothing but silence and roadblocks. Not only did they refuse to assist us during an emergency situation, but their technician failed to return to the property or even report on the condition of the home. No follow-up. No removal of the panels. Just complete abandonment of responsibility. Even worse — they have now placed a lien on our home, despite the fact that it was their team who failed to take action or even communicate. We tried to escalate the matter, but you can’t speak to a manager. There’s no access to their legal department, and our calls and emails go unanswered. It’s like dealing with a wall of silence. To make matters worse, they’ve taken advantage of my father throughout this ordeal. This company operates more like a scam than a legitimate solar energy provider. We are heartbroken and frustrated, and we want others to know not to trust Sunnova with your home or your peace of mind.

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I have been trying to get in contact with Sunnova about damaged solar panels from a storm. I reached out several times. It has been weeks and they can't give me any updates. They won't even let me know what is in my case at the moment because they say "the notes are internal". We can not move forward with insurance or with repairs to our roof until we hear back from Sunnova, as we have already heard back from everyone else. Sunnova, do not reply to this review with your "customer service" email, we have already tried that several times, along with the chat. I want a real office I can go to and a real local number I can call in order to get this resolved.

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I signed up with Sunnova under the impression that I was receiving a grant for solar panels. Turns out, it’s actually a lease—a crucial detail that was never made clear during the sales process. Now, I’m unable to refinance my home unless I pay off the lease entirely. My only options? Pay $20,000 to have the panels removed, or $25,000 to buy them out. Both are outrageous, especially considering how poorly the system performs. To make matters worse, my electricity bill is higher than it was before installing solar panels. The system is producing only 25% of what my household actually uses. Isn’t solar supposed to reduce your energy costs? Every time I call for help or clarification, I get vague answers or conflicting information. Even the customer service reps seem confused by the contract terms. There is zero transparency, and as a consumer, it’s incredibly frustrating to be left in the dark (ironically) about something as important as your home energy system and finances. Sunnova has been a huge regret. I wouldn’t recommend them to anyone until they get their contracts, performance, and customer service straightened out.

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Sunnova's claims process was, for me, absolutely terrible. Their equipment install caused leak issues from our roof into our house. There own technician came out and determined as much. The leak was bad enough that after four attempts to address the leak itself we were required to replace the entire roof. Their mismanagement cost us tens of thousands of dollars all told. The claims process drew out beyond two months always with me writing another email asking about progress on my case. In the end I was met with a response saying - sorry for the inconvenience, we can't help.

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I inherited a home from my father-in-law at passing and had no part in signing the lease that was a ridiculous $$$ amount that I had to pay when selling the home. They came door to door and took advantage of a 88 year old that lived alone. Had him sign a 25 year lease knowing he wouldn't see those 25 years. Wanted to charge us to remove them, move them and/or buy out the lease. The house was in a trust so they said we were responsible because the solar panels went to the house even tho they weren't paid off. It looks months to get a total but out cost from them as well as the laye fees kept piling up! Worst company i have ever had to deal with. Highly recommend NOT using them for Solar. Now they are filing bankruptcy! Took advantage of the elderly, stole money from us when we had no part of the company and just wanted them to take their solar panels and stop harassing us as we were lying my father-in-law to rest. Sickening people ! Shame on you Sunnova!!!!

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We are trying to sell our home and we have been FIGHTING for weeks to get Sunnova to send us a letter with the purchase price, remaining balance and monthly payment for the new buyer. Customers can only speak to offshore customer service that keep giving you the run around and stating "there is a case file". If you hear that Sunnova has partnered with ANY installation company RUN and RUN fast.

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I purchased new home in Stockton, CA. My escrow closed June 24, 2024. My solar still not activate. I has been nothing but headache with them. I try to call so many time and always an excise due to PG&E. Because of their bad customer service. I don't recommend this Sunnova as your solar choice. And now i find out my back up battery is not install correctly so it not working too. Try to call them and still no luck.. I am writing this review and hopefully someone at Sunnova contract me.

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Sunnova has terrible customer service , can’t get a straight answer on anything. Opens a work order but it takes weeks for anyone to show up . System isn’t generating power, haven’t saved on electricity but somehow my solar cost went up .. the excuse was that my system made MORE solar energy than expected so that costs more. Make it make sense. I’m extremely mad at myself for falling for the solar conspiracy.

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