Strongbuilt USA

They honored the warranty for my whole home water conditioning system and were able to come out quickly and replace a broken part. Abel was professional, helpful and upfront about all the details. He and his team were able to honor the warranty that was in place for my system without any pain or confusion. I will recommend Abel and the rest of Strongbuilt to any one that needs help with their plumbing systems.

I purchased and A/C unit 4 years ago. It has been plagued with problems. Currently this system broke down again. In the beginning I was told it looks like a compressor. They were able to get it up and running. That same day the unit broke down again and the repair person returned and got it to run again. Then the next day it broke again. I was told by the repair person "that whatever it takes to fix it will be done." Finally, after 5 days I was advised they finally ordered the compressor. First and foremost let me tell you that this system has a 20 years warranty. Then the kicker is was that I was told it will take 5 days to get the necessary part. I wasn't even offered to pay for overnight service to have the part delivered, which I would. Now here we are almost 2 weeks later. Today I contacted Strongbuilt to confirm a supposed appointment. They cannot even answer whether they have the product or not. Just you are on the schedule. This is how they treat elderly veterans. I requested to speak to the manager and was told she was not available and that I can not talk to the manager until Monday. I also requested to speak to the owner of the company and was told that they would send him a message. I did not bother to ask how long that would be because I wanted to save my breath. Save your money. Find a better A/C dealer. I know I will.

We bought a new Central AC unit from Strong Built and it quit working after six months and they are way way too busy apparently to come and fix it. We are very disappointed with them. It’s too bad. We can’t give it back to them. Terrible service. and Customer Service is terrible. They keep scheduling and rescheduling and rescheduling and rescheduling. If you’re thinking about getting ACs service from strong built, please reconsider. Attached are pictures of the failed unit.

Second HVAC package unit install by Strongbuilt. Different crew but just as good as the last. Michael , David, and Dillan were very professional and accommodating. Great team! Would highly recommend Strongbuilt.

WARNING : After running a 75 ft. cleaning snake through my drain the 1st technician said they would have to have a camera run through the drain. A few days later Christopher Gonzales came in and ran another cleaning snake through the 75 ft. length, Then his camera. He told me my pipes were bad. It is an old 1955 home. They sent me a proposal with the 1st thing was as Hydro Scrub ( Pressure wash machine 1000-400psi) for $646.00 Second thing was drain repair inside home through flooring / floor joist and breakout concrete to expose iron drain pipes. $2673.00 PROBLEM IS they came in w/o the Hydro Scub machine and just tore up my floors to get to the pipes. Turns out my 3" drain pipe was just clogged not rusted / damaged or otherwise bad. If they would have Hydro flushed 1st they would never have had to tear up my floors and spend all day replacing pipes that were good. I did complain to Chris the next day and we talked about returning $1600.00 to me He said he's have to talk to another guy . Long story short They have been avoiding me , won't return calls like I was promised that the Plumbing manager would call me. Been 3 weeks now. Strongbuilt Plumbing is a Rip off . Never do business with them again and always get a 2nd opinion!! I will be filing a claim in Pima County small claims court. Plus it cost me another $1500.00 to repair my floors they tore up. 4-20-26 UPDATE: THIS COMPANY IS THE WORST I"VE EVER SEEN!! Told me numerous times over the past month someone would get back with me. Not a word , not a call ! Horrible customer service. BEWARE they do work that did not need to be done and RIP YOU OFF!!!